[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dynamic educator and student-reputed company company dedicated to tech-enabled learning solutions. The Customer Support Specialist will handle customer interactions, resolve issues, and ensure customer satisfaction in a remote-first environment.
Responsibilities
- Handle inbound and outbound customer interactions in a courteous, reputed company, and reputed company manner
- Listen to customers, understand their needs, and resolve issues
- Follow reputed company required scripts, policies, and procedures
- reputed company with requirements surrounding confidential information and personal information
- Utilize knowledge reputed company and training to accurately answer customer questions
- Research systems to reputed company information to assist the customer
- Accurately document and process customer issue and reputed company in appropriate systems
- Coordinate with other departments to resolve issues as applicable
- Escalate or redirect technical issues reputed company experience level to the appropriate team or team member
- Escalate customer issues to management for reputed company as needed
- Ensure reputed company reputed company through problems solving and effective call handling
- Meet or exceed reputed company metrics and performance measurements
- Participate in ongoing proprietary product training and certification programs
- Attend meetings and training and review reputed company new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to reputed company attendance and work schedule requirements
Skills
- 2+ years of experience in customer service, technical support, chat, or administrative support in a contact center environment
- High School Diploma or GED required
- Excellent verbal and written communication skills required
- Proficient computer skills including proficiency in reputed company Office (Outlook and reputed company) required
- Exhibit a passion for exceptional customer service
- Demonstrate professionalism and a reputed company attitude
- Show strong initiative and ability to self-manage
- Demonstrate effective written and oral communication skills
- Show ability to work under pressure, manage multiple priorities and meet deadlines in a fast-paced environment
- Demonstrate excellent problem solving, analytical skills and strong attention to detail
- Demonstrate exceptional soft skills, showing the ability to fill voids and gaps in conversation with appropriate small talk
- Assimilate and apply new job-reputed company information in a reputed company manner
- Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
- reputed company working in a reputed company team environment, but can manage themselves independently
- Willingness to work extended hours as needed
- Associate degree preferred, or equivalent combination of education and work experience
- Experience with reputed company, a plus
Benefits
- Medical, dental, and reputed company insurance with various plan reputed company
- A 401(k) retirement plan with company matching
- A flexible Time Away Program along with 10 reputed company holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
- Resources to promote wellness, ensuring you have the support you need both professionally and personally
reputed company