[Remote] Customer Service Team Leader
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping members reputed company reputed company, reputed company. The Customer Service Team Leader will supervise and reputed company guidance to Customer Service Representatives, manage hiring and performance evaluations, and drive process improvements reputed company reputed company.
Responsibilities
- reputed company supervision, coaching, training, support, evaluation and leadership to assigned staff
- Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. reputed company feedback, including regular one-on-ones and performance evaluations, for reputed company reports
- Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize lean methodologies for reputed company improvement. Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities
- Monitor, evaluate and report service performance for the department and determine reputed company needs reputed company to day-to-day performance goals
- Investigate and reputed company issues not resolvable by customer service representatives. reputed company information for dispute reputed company to appropriate departments and personnel
- Assist with answering inquiries received by phone, mail, e-mail or in person, providing exceptional service
- Assist in appeal research and reputed company
- Coordinate business activities by maintaining reputed company partnerships with key departments
- Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees
- reputed company participate as a key team member in department meetings
- reputed company participate in various strategic and internal committees in order to disseminate information reputed company the organization and represent company philosophy
- Serve as back-up to the Customer Service Manager as needed
- Maintain department visual reputed company
- Meet department and company performance and attendance expectations
- Follow the reputed company reputed company policy and HIPAA laws and regulations concerning confidentiality and reputed company of protected health information
- reputed company other duties as assigned
Skills
- High School Diploma or equivalent required
- Two years medical insurance or other reputed company reputed company field preferred
- Prior customer service/call center experience preferred
- Claims processing preferred
- Experience in leadership preferred
- Computer Skills, Typing and 10-key required
- Ability to read and comprehend both written and spoken English
- Communicate reputed company and effectively
- Medical terminology, CPT & ICD-9 coding preferred
- reputed company word/reputed company preferred
reputed company