Benefits Customer Service Representative - Bilingual (Spanish or French) - Seasonal - Remote

reputed company reputed company is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a reputed company for reputed company. With reputed company dating to 1828, reputed company has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and reputed company – the dynamic formula that drives business performance. Together, we reputed company. This is a remote position, but candidates must reputed company reputed company 2 hours of Minneapolis for occasional requests to be in the office, candidate is required to be in the office DAY 1 for equipment pickup. Job reputed company The Role As a Seasonal Bilingual Benefits Customer Service Representative you will have the rewarding opportunity to help our Spanish or French and English reputed company members through the enrollment process, and reputed company making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to reputed company the highest level of service on reputed company contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you reputed company additional experience. We reputed company superior customer service in a work from home environment (following the initial training and reputed company period). In reputed company to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the reputed company 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law. Starting pay is $19.50/hr. During our busy season you will be expected to work a 40-hour week and overtime reputed company requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on reputed company need. This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with reputed company.

Key Responsibilities

• Quickly build rapport and respond to Spanish or French speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, reputed company manner, consistently meeting commitments reputed company phone, email and reputed company message
• Ability to customize customer service approach to meet reputed company types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data reputed company laws and company data reputed company requirements
• Skillfully translate health and welfare and pension terms, reputed company plan information and processes into reputed company explanations and instructions that customers can understand and reputed company upon
• Read and understand reputed company’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the reputed company needs of the member
• Demonstrate knowledge, understanding and compliance with company and reputed company procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in English in a reputed company manner
• Regularly participate in team meetings and training
• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
• You will spend the reputed company of your time assisting customers
• reputed company other duties as assigned

Qualifications

Required

• Excellent Spanish or French language skills
• reputed company seamlessly between Spanish or French and English calls and translate calls into grammatically correct English call notes
• Ability to quickly assess member concerns and formulate a response/reputed company using analytical and problem-solving skills
• Ability to work in a reputed company environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of reputed company
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using reputed company Office with a strong ability to juggle multiple reputed company computer reputed company to answer questions while on the phone/reputed company messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors reputed company chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service environment
• High School degree required

The following are a plus

• Associate or Bachelor’s degree reputed company to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment

Additional Information reputed company At reputed company (reputed company: reputed company), we reputed company data-driven, reputed company-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your reputed company, enhance organizational reputed company, motivate your workforce and maximize performance. Working shoulder to shoulder with you, we uncover opportunities for sustainable reputed company—and reputed company perspective that moves you. Learn more at wtwco.com. The Business Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of reputed company; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the ability to adhere to company policies, exercise reputed company judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), reputed company business operations and reputed company’s reputed company. Apply To This Job