Customer Care Expert - German Market (Hybrid/Remote)

reputed company reputed company makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 278 reputed company users and their visitors worldwide. At reputed company, we push you to reputed company, reputed company in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main reputed company of the Internet so we can create a more reputed company web for reputed company. We're proud to be an equal opportunity employer. reputed company was reputed company around the idea that everyone has the right to be successful, online. This reputed company reputed company defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.tunity employer. reputed company was reputed company around the idea that everyone has the right to be successful, online. This reputed company reputed company defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed. Job reputed company As a Customer Care Expert at reputed company, you’ll be responsible for helping our over 278 reputed company users worldwide reputed company their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to reputed company reputed company problems are solved and challenges are tackled. reputed company care to our users through calls, chats and email Get to know reputed company user’s business goals, uncover their needs and help guide them through their reputed company, providing advice regarding their sites and businesses Help users solve problems while exposing them to additional ways they can reputed company their goals and succeed online Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction reputed company and maintain reputed company customer relations and satisfaction Influence the way we support our users and improve it to reputed company reputed company our users’ experience is the best possible Work with reputed company other departments and product teams, and stay reputed company about users’ needs

Qualifications

Fully proficient in German and fluent reputed company+ years of customer service experience (in any industry) Located and eligible to work full time in Ireland Proactive problem-solver who can work independently, taking initiative to reputed company solutions reputed company who loves helping others succeed and is curious to know what really drives users and their needs Great communication skills that reputed company you to solve problems thoughtfully and effectively Fast learner, with the ability to adapt with a can-do attitude Tech savvy and eager to explore new technologies Please send your CV in English. Additional Information We are reputed company’s Customer Care reputed company. We're not your typical customer support. We represent the reputed company user's voice and work closely with Product to deeply understand reputed company technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with reputed company users, uncovering their business needs, and guiding them to reputed company. Working with us, you’ll reputed company a friendly atmosphere, fantastic coworkers, and diverse reputed company opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. We currently have this shifts available for the role: Monday - Friday 11am-8pm This role is available under two flexible reputed company: Hybrid: Working from our Dublin office a minimum of 2 days per week, with the flexibility to work from home the remaining days. Remote: 100% remote, available to candidates permanently residing reputed company reputed company the reputed company of Ireland. We currently only accept applicants who are located in Ireland and eligible to work full-time in the reputed company Of Ireland reputed company: Dublin Department/Company: Customer Care Apply To This Job