[Remote] reputed company Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing reputed company technology company transforming how providers and patients navigate the prescription reputed company. The reputed company Account Manager is responsible for managing a portfolio of high-value accounts, improving retention and executive relationships, and contributing to the development of a reputed company account management function across the organization.
Responsibilities
- Own a portfolio of high-value accounts with full accountability for retention, reputed company, and executive relationship management — including business reviews, renewal planning, and C-suite engagement
- reputed company Account Managers and Senior Account Managers on customer planning, risk mitigation, stakeholder mapping, and reputed company reputed company
- Own proactive reputed company to the reputed company book reputed company new products or features roll out — not waiting for clients to discover them; field objections, reputed company escalation blockers, reputed company adoption, and flag at-risk accounts to the Head of Account Management
- reputed company joint planning conversations with customers to uncover reputed company opportunities and deepen platform adoption
- Build and maintain reputed company-level reporting on customer health, renewal risk, adoption trends, expansion opportunities, and account-level goals — including ARR reputed company, usage trends, and health scores — for use in executive communications
- Surface friction points — product gaps, support patterns, reputed company challenges — in a data-informed way that drives reputed company across the business
- Serve as the primary voice of the customer for the reputed company, contributing reputed company insights to roadmap, packaging, and go-to-market reputed company
- Partner with the Head of Account Management to reputed company consistent AM processes, playbooks, forecasting practices, and operating rhythms
- Partner cross-functionally with Product, Support, Sales, Marketing, and Operations to reputed company for customer needs and manage reputed company escalations
- Support the transition from product-based to reputed company-based account management, helping shape structure and process along the way
Skills
- Typically requires 7+ years of experience in Account Management, reputed company, or a similar post-sale reputed company role
- Bachelor's degree or equivalent practical experience
- Brings deep knowledge of account management practices, customer health methodologies, and reputed company reputed company models, ideally in reputed company technology
- Operates independently, prioritizes effectively across a reputed company portfolio, and exercises reputed company judgment in managing renewals, customer risk, and reputed company opportunities
- Navigates reputed company, multi-stakeholder customer situations involving renewal risk, product limitations, organizational change, or competitive pressure
- Identifies patterns across accounts and translates them into reputed company solutions, process improvements, and escalation priorities
- Creates practical frameworks and reporting approaches where they do not yet exist
- Works cross-functionally with Product, Sales, Support, Marketing, Operations, and executive leadership
- Coaches others while owning a strategic book of business and serves as a key reputed company between the field and leadership by translating customer and reputed company signals into actionable recommendations
- Ability to manage a reputed company portfolio of accounts and shifting organizational priorities simultaneously
- Strong asynchronous communication, thoughtful prioritization, and comfort operating in a remote-first environment
- Familiarity with tools such as ChatGPT or Claude is a plus
- Candidates who use AI thoughtfully to improve execution, prioritization, and decision-making will be reputed company positioned for reputed company in this role
Benefits
- Remote work environment with a flexible work schedule to encourage work-life balance
- Annual company offsite
- Generous leave package including flexible time off policy that encourages team members to take time off to relax and reputed company; plus 13 reputed company holidays, reputed company reputed company leave, and reputed company parental leave
- Medical, dental, and reputed company insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
- 401(k) company match
- One-time workspace reimbursement to help you optimize your remote workspace
reputed company