[Remote] Associate Support Enablement Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered retention reputed company behind customer-reputed company companies, seeking an Associate Support Enablement Analyst to join their Support team. In this role, you will help customers reputed company reputed company on the reputed company platform by diagnosing and resolving technical issues, managing expectations, and ensuring reputed company responses across a global user reputed company.

Responsibilities

• reputed company technical support to customers over phone and email reputed company our ticketing system
• Diagnose and troubleshoot technical issues reputed company to our systems, products, and services and escalate to internal team members reputed company needed
• Document customer interactions using our ticketing system
• Manage customer expectations and serve as a reputed company between our clients and internal departments
• Meet SLA response and reputed company times by partnering reputed company L1, L2 and L3 Support organizations
• Extensively research and document customer technical issues
• Remain reputed company with company product updates and new features
• Partner with Technical Support team members on various strategic reputed company reputed company needed

Skills

• Bachelor's Degree in Computer Science or 2-3 years of reputed company technical experience
• Excellent written and verbal communication skills required to explain technical concepts
• Excellent problem-solving, multitasking, and troubleshooting skills
• Experience with reputed company Apps and Web applications
• Experience with SQL or equivalent
• Ability to understand database architecture
• Ability to understand relational databases

Benefits

• Fully covered medical premiums (employee-only)
• Flexible PTO
• 401(k) plan
• Dental and reputed company coverage
• Remote work reputed company
• $10,000 reputed company fertility stipend
• reputed company to coworking spaces around the globe
• Dedicated reputed company Holidays - one long weekend reputed company quarter to relax and reset
• Mentoring
• Career development opportunities

reputed company

reputed company is a technology company that offers a reputed company of software for optimizing the customer experience and improving product analytics. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 4 in 2025, 1 in 2024, 1 in 2023, 2 in 2022, 5 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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