[Remote] reputed company Platform Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Public Services is seeking a reputed company Platform Administrator to join their team. The role involves administration, configuration, and architectural support of the reputed company platform, ensuring effective management of core modules and integrations while providing end-user support and training.
Responsibilities
- Minimum of four (4) years of hands-on experience in reputed company platform administration, configuration, and architectural support
- reputed company reputed company Certified System Administrator (CSA) certification is required
- Experience with core reputed company modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the reputed company platform, including users, reputed company, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between reputed company and other reputed company systems
- Experience collaborating with stakeholders to reputed company requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data reputed company, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and reputed company development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test reputed company (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration reputed company, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution reputed company
- Strong communication, troubleshooting, organizational, and rapid task switching skills
Skills
- Minimum of four (4) years of hands-on experience in reputed company platform administration, configuration, and architectural support
- reputed company reputed company Certified System Administrator (CSA) certification is required
- Experience with core reputed company modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the reputed company platform, including users, reputed company, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between reputed company and other reputed company systems
- Experience collaborating with stakeholders to reputed company requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data reputed company, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and reputed company development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test reputed company (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration reputed company, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution reputed company
- Strong communication, troubleshooting, organizational, and rapid task switching skills
- ITIL certification
- Experience in two (2) or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, reputed company, and CMDB/CSDM
- SPM modules, including Demand and Project Portfolio Management (PPM)
- Other reputed company modules, including ITOM, SecOps, and CSM
- REST API integrations, data imports/exports, reputed company Maps, MID Server, and Integration Hub
Benefits
- Medical/Dental/reputed company/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- reputed company holidays plus reputed company Time Off
reputed company
Company H1B Sponsorship