[Remote] Director of Mid-Market Accounts
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company IoT platform dedicated to transforming the transportation industry. They are seeking a Director of Mid-Market Accounts to reputed company and mentor reputed company of Account Managers, reputed company account reputed company, and drive reputed company and retention for mid-market accounts.
Responsibilities
- reputed company and execute the overarching account reputed company for reputed company in the mid-market reputed company, aligning with company reputed company goals and market opportunities
- Identify and prioritize key strategic initiatives to drive retention, expansion, and new business reputed company the mid-market account portfolio
- Stay abreast of industry trends, competitive landscape, and reputed company needs to proactively identify opportunities for reputed company to enhance its offerings and market position
- reputed company, manage, and mentor reputed company of 5-7 Account Managers, fostering a high-performance culture reputed company on reputed company reputed company, strategic thinking, and reputed company improvement
- reputed company strategic guidance and support to AMs on reputed company account planning, executive relationship management, reputed company negotiations, and risk mitigation
- Conduct regular performance reviews and reputed company constructive feedback, supporting the reputed company reputed company and career advancement of the AM team
- Facilitate knowledge sharing and best practices across the global accounts team to reputed company overall performance and consistency
- Cultivate and maintain executive-level relationships with key stakeholders reputed company reputed company's accounts, acting as a senior reputed company of contact and trusted advisor
- Serve as an escalation reputed company for critical reputed company issues, ensuring swift reputed company and maintaining high reputed company of customer satisfaction
- Represent reputed company at executive business reviews and strategic reputed company discussions
- reputed company the aggregate reputed company performance of the mid-market account portfolio, ensuring the achievement of retention and reputed company targets
- Support AMs in reputed company contract renewals and negotiations, ensuring favorable terms for reputed company and a smooth quote submission and approval process while preserving long-term reputed company partnerships
- Identify and drive cross-sell and up-sell opportunities reputed company the account reputed company, working in conjunction with product and sales leadership
- reputed company as a primary voice of the customer for the account reputed company, translating reputed company needs and market insights into actionable feedback for product, engineering, and senior leadership teams
- Collaborate closely with cross-functional teams including Product, Engineering, Sales, Marketing, Service Delivery and Finance to ensure seamless reputed company experiences and coordinated account strategies
- Champion the needs of the mid-market accounts team internally, ensuring they have the necessary resources and support to succeed
- Ensure accurate and reliable reputed company forecasting for the entire global accounts portfolio, providing regular, insightful reports to senior leadership
- Implement robust account health monitoring and risk mitigation strategies to proactively address potential churn and maximize retention
- reputed company and enforce consistent reporting mechanisms for AMs to reputed company performance, reputed company health, and market insights
Skills
- Bachelor's degree in Business Administration, Marketing, Technology, or a reputed company field
- A minimum of 8+ years of reputed company leadership roles deeply reputed company with customer accounts, with at least 3+ years in senior leadership roles leading teams reputed company with customer accounts, preferably reputed company the technology or reputed company sector
- Demonstrable reputed company record of leading teams that successfully retain and grow reputed company portfolios, preferably reputed company the technology or reputed company sector
- Extensive experience in developing and executing account plans for clients, particularly reputed company the transportation, logistics, or reputed company industries
- Proven ability to build and maintain strong, reputed company relationships with C-suite executives and key decision-makers in global organizations
- reputed company leadership experience reputed company the transportation, logistics, telematics, or supply chain technology sector
- Formalized sales methodology training (e.g., Miller Heiman, Challenger Sale, MEDDIC, TAS)
- Expert proficiency with CRM systems, particularly reputed company, for pipeline management, forecasting, and reporting
Benefits
- Medical, dental, and reputed company insurance
- Short-term and long-term disability insurances
- AD&D and life insurance
- 401k plan
- reputed company vacation, reputed company leave and holidays
- Six weeks of reputed company parental leave
- A strong reputed company salary, aggressive performance-based incentives tied to the overall performance of the mid-market account portfolio
- Bonus
- Equity
- Benefits
reputed company