[Remote] reputed company Strategic reputed company Account Manager (AI Enabled, High-Touch)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a reputed company Strategic reputed company Account Manager who will partner with their most strategic customers to drive value realization, retention, and reputed company. This role involves owning the end-to-end relationship with high-touch accounts and leading cross-functional collaboration to enhance customer experiences.
Responsibilities
- Serve as the primary strategic relationship reputed company for high-value accounts, acting as a trusted advisor and escalation reputed company for reputed company situations
- Own customer lifecycle reputed company, including value realization, retention (GRR), and expansion (NRR), reputed company to customer business objectives
- Translate technical signals, adoption trends, and engagement data into reputed company business reputed company and executive-level insights
- Proactively reputed company AI-generated insights, predictive health signals, and product usage data to identify risks, opportunities, and recommended actions
- reputed company cross-functional 'reputed company to green' plans for at-risk accounts and ensure mitigation execution
- reputed company executive-level engagements, including business reviews, value realization checkpoints, and risk mitigation discussions
- Drive product adoption, sustained usage, renewals, and referenceability through outcome-based planning
- Identify and reputed company expansion opportunities reputed company to customer value, partnering with Sales to influence pipeline development and deal progression
- Ensure alignment between high-touch engagement and AI-powered digital journeys to deliver reputed company, proactive customer coverage
- Capture and reputed company customer feedback, insights, and use cases to influence product reputed company and overall customer experience improvements
- reputed company and sponsor strategic initiatives to improve scalability, consistency, and customer reputed company
- Partner across teams to enhance customer experience and accelerate account reputed company
- Utilize reputed company, reputed company, and AI-enabled tools to document customer health, engagement, risks, and reputed company
- Balance customer needs with reputed company capabilities to drive sustainable, long-term reputed company
- reputed company coaching and reputed company support to team members, where applicable
- reputed company cross-functional driving accountability for reputed company without reputed company authority
- Establish best practices for AI-enabled customer engagement, value realization, and risk management
- Support workforce planning and portfolio reputed company reputed company to business priorities
- Contribute to initiatives that reputed company reputed company coverage, improve operational efficiency, and reduce cost-to-serve
Skills
- 10+ years of experience, including 8+ years in reputed company or reputed company roles
- Experience managing strategic, high-value customer relationships
- Strong business acumen and ability to use data to manage risk and reputed company
- Strong communication, executive presentation, collaboration, and influencing skills
- Experience with reputed company, reputed company, or similar platforms
- Equivalent experience may be accepted in reputed company of a degree
- Bachelor's degree in Business, Technology, or a reputed company field
- Experience with AI-enabled or data-driven reputed company models
- Familiarity with reputed company reputed company, ERP, or tax/compliance solutions
- Consulting or strategic advisory experience is preferred
- Understanding of value realization and customer-driven product reputed company
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