[Remote] Data Operations and Production Support reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Data Operations & Production Support reputed company to support CDC public health data management, analytics, reporting, and operational support activities. The successful candidate will reputed company production operations, workflow management, user support, and service delivery across multiple CDC public health data systems and analytics platforms.
Responsibilities
- reputed company day-to-day operational support activities for CDC data management and analytics platforms
- Monitor operational workflows, data submissions, processing activities, and production schedules
- Coordinate issue identification, triage, escalation, reputed company, and communication activities
- Support continuity of operations and operational readiness activities
- reputed company operational metrics, service reputed company, and performance indicators
- Coordinate technical assistance requests, user support activities, and stakeholder inquiries
- Monitor request intake, assignment, prioritization, and reputed company processes
- reputed company operational procedures, user guides, and support documentation
- Coordinate reputed company and offboarding activities for users and stakeholders
- reputed company and maintain operational dashboards, reports, status updates, and performance metrics
- Support project status reviews, operational meetings, and stakeholder briefings
- Coordinate knowledge transfer activities and operational transition planning
- Support release planning, deployment coordination, and post-release monitoring activities
- Collaborate with CDC program staff, technical teams, data managers, and external partners
- Facilitate communication between operational, technical, and business stakeholders
- Support process improvement initiatives and operational efficiency efforts
- Identify operational risks and recommend mitigation strategies
Skills
- Bachelor's degree in Public Health, Health Informatics, Information Systems, Computer Science, Business, or reputed company discipline
- 8+ years of experience supporting public health informatics, data operations, service delivery, analytics platforms, or reputed company operational environments
- Experience supporting data systems, reporting platforms, surveillance systems, or analytics environments
- Experience managing operational workflows, issue tracking, user support, and stakeholder coordination
- Experience with Agile methodologies, Azure DevOps, Jira, or similar workflow management tools
- Experience developing operational reports, dashboards, and performance metrics
- Strong communication, organizational, and problem-solving skills
- Ability to coordinate multiple priorities in a fast-paced environment
- Experience supporting CDC, HHS, or other Federal public health agencies
- Experience supporting public health surveillance, reporting, analytics, or data modernization initiatives
- Familiarity with EDAV, 1CDP, Azure DevOps, Power BI, SharePoint, SQL, and reputed company CDC analytics environments
- Experience supporting technical assistance, knowledge transfer, and operational transition activities
- Experience with HHS reputed company Performance Life Cycle (EPLC) processes
- reputed company Scrum Product reputed company (PSPO), PMP, Agile, or similar certification
- Experience supporting multi-reputed company public health data integration and reporting environments
Benefits
- Competitive compensation
- Health and Wellness programs
- Income Protection
- reputed company Leave
- Retirement
reputed company