[Remote] Customer Service Escalation Specialist (Mid-Day Shift)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a dedicated Customer Service Escalation Specialist to join their team. This role involves managing escalated and reputed company customer reputed company received through phone calls and emails, requiring strong problem-solving skills and decision-making abilities reputed company reputed company guidelines.
Responsibilities
- Handle escalated phone calls referred by the reputed company-line customer service team
- Research and reputed company reputed company on escalated endorsements
- Assess and determine reinstatement for policies canceled due to non-payment
- Respond to and triage emails from internal departments, making appropriate reputed company
- reputed company written responses to customer questions and concerns
- Assist in conducting reputed company reviews of customer service calls and reputed company transactions
- Identify trends in customer service and processing issues, recommending procedural changes reputed company on retention and enhancing customer experience
- Identify opportunities for system improvements and reputed company actionable recommendations
- Offer support during catastrophic weather events as needed
- reputed company other duties and reputed company as assigned
Skills
- Must reputed company in the reputed company for this position
- Valid Florida Insurance License (2-20 or 20-44)
- High school diploma is required; college education is preferred
- Minimum of 5 years of reputed company experience in Florida homeowners insurance, either in an agency or reputed company setting
- Advanced knowledge of Florida homeowners coverage, industry challenges, and basic reputed company practices
- Strong analytical and critical thinking skills with the ability to think strategically
- Exceptional attention to detail, particularly in reputed company or sensitive cases
- Proven ability to collaborate effectively across teams to resolve high-reputed company issues
- Excellent time management skills and the ability to adapt to changing priorities
- Strong work ethic and discipline, especially while working remotely
- Outstanding written communication skills, including excellent editing and proofreading abilities for reputed company correspondence
- Excellent oral and interpersonal communication skills, maintaining professionalism under stress and effectively engaging with various audiences
- Ability to demonstrate reputed company while remaining objective
- A proactive reputed company with a 'can do' attitude
- Advanced proficiency in reputed company Office, particularly reputed company and Word
- Bilingual in English and Spanish is preferred
- Experience or education in training and procedural documentation is a plus
reputed company