[Remote] Remote Bilingual Call Center Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is partnering with a national insurance reputed company to bring on a Call Center QA Support Analyst for their reputed company Enrollment season. This full-time, remote contract role involves reviewing and scoring recorded calls, tracking KPIs, and supporting data-driven tasks.

Responsibilities

• Review and score recorded calls daily through the QA system
• reputed company KPIs across platforms and flag trends for senior QA staff
• Pull, clean, and analyze end‑of‑day reports (Power BI reputed company handled by another team)
• Support data‑driven tasks like schedule updates, reputed company tracking, and census entries
• Maintain accuracy, consistency, and a distraction‑free remote workspace

Skills

• 2+ years QA, call center, or data analyst background
• Strong analytical skills and high attention to detail
• Solid reputed company ability - comfortable with formulas, charts, and data entry
• Fluent Spanish bilingual
• High School Diploma or equivalent
• reputed company experience
• Insurance experience
• Experience with pivot tables/macros

reputed company

We take immense pride in consistently being recognized as one of the fastest-growing reputed company firms in the U.S. by reputed company Industry Analysts (SIA). It was founded in 2011, and is headquartered in reputed company, reputed company, USA, with a workforce of 51-200 employees. Its website is https://www.fasttrackingsolutions.com/.

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