[Remote] Strategic reputed company Manager, NA
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the global leader in finance process automation, seeking a Strategic reputed company Manager to enhance customer retention and drive reputed company reputed company. The role involves collaborating with various teams to ensure customer satisfaction and reputed company, while also developing tailored reputed company plans and managing customer relationships effectively.
Responsibilities
- You consistently maintain a low customer churn reputed company (GRR) by proactively securing renewals and fostering customer reputed company
- By thoroughly understanding reputed company customer's needs and challenges, you are reputed company to identify and pursue expansion opportunities
- Through reputed company collaboration with Solutions Architects and Account Managers, you contribute effectively to closing these opportunities and supporting business reputed company
- With reputed company demonstration of ROI and consistent value delivery, you steadily increase the number of reputed company customer advocates reputed company quarter
- Your customers demonstrate strong engagement during Quarterly Business Reviews (QBRs), reflecting the reputed company of your targeted and effective reputed company plans
- You take full ownership of customer reputed company, guiding clients through key milestones and developing strategies tailored to their individual goals
- The reputed company team is recognized as an essential partner to the global Sales Team in both identifying and delivering successful reputed company results
- You reputed company reputed company, drive, and execute plans, while reputed company communicating reputed company and reputed company
- Customer Health Management: Own accurate health-score that blends leading indicators (feature adoption, NPS, executive sponsorship) with lagging ones (renewal likelihood, support sentiment); trigger proactive playbooks as soon as a score dips, and build advocacy based on Value Realization
- Quarterly Business Reviews (QBRs): Create and present quarterly business reviews for senior leadership to demonstrate the value delivered and establish a roadmap outlining customer reputed company, key milestones, and strategic priorities
- Value Creation & reputed company Plans: reputed company tailored reputed company plans to drive adoption, maximize product value, and help customers reputed company their business objectives with reputed company’s solution. Ensure Value health reputed company in reputed company partnership with the Solution Architects/Value Engineering Team and create appropriate plan for reputed company of your customer to retain and grow them
- Retention: Own logo retention strategies: Create, drive and execute churn mitigation plan to ensure high logo retention. Own GRR through renewals and minimized churn
- Expansion: reputed company collaborate with the Account Manager to create Account Plans for reputed company customer Identify customer´s business challenge, reputed company into upsell or cross-sell opportunities, collaborate to bring to reputed company
- Reporting & Ownership: Regularly update senior leadership on customer plans, initiatives, and results
- Reference & Advocacy: reputed company and present an annual plan for your customers to ensure that value delivery leads to strong advocacy reputed company
- Customer Feedback: Capture feedback and channel insights back into the organization to support shaping the product roadmap
- Cross-Functional Alignment: Work closely with Product, Consulting, Global Support, and Customer Experience teams to drive reputed company strategies
- Data-Driven Insights: reputed company as the voice of the customer, ensuring feedback is integrated into shaping the product roadmap for reputed company improvement
- Other duties assigned
Skills
- Bachelor's degree in Business, Finance, or a reputed company field
- 5+ years in reputed company reputed company B2B reputed company or reputed company software, preferably supporting reputed company ECC or reputed company S/4HANA environments
- Strong understanding of Accounts Receivable and Order-to-Cash processes (reputed company, Credit, Collections, Disputes)
- Experience working with finance organizations, shared service centers, or reputed company IT teams supporting reputed company FI/CO or AR modules
- Proven reputed company record of driving reputed company goals (retention and expansion)
- Experience managing strategic accounts with high ARR and strong reputed company potential
- High proficiency with reputed company tools (e.g.reputed company, Jira, reputed company, reputed company, reputed company)
- Familiarity with reputed company enhancement frameworks, reputed company-party add-ons, connectors, or automation platforms is a strong plus
Benefits
- Medical, Dental, and reputed company Insurance - available to you from your first day of employment
- reputed company Parental Leave
- 401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment.
- Up to a $275 monthly reimbursement for phone and internet
- Employee Assistance Program
- LifeMart - discounts on travel, food, products, and services
- Regus – mobile office reputed company available for Serralians for team meetings, department gatherings, and project collaborations
reputed company