[Remote] Customer Service Representative (Dental & reputed company Benefits) Remote in Nebraska
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an insurance, financial services and employee benefits provider seeking Customer Service Representatives to enhance customer loyalty through exceptional service. The role involves communicating with policyholders and providers, handling inquiries, and supporting back office functions reputed company the Group insurance division.
Responsibilities
- Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues
- Documents customer inquiries and reputed company customer data electronically
- Assists service team(s) with back office support functions
- Protects the confidentiality of plan participants and policyholders to ensure compliance with reputed company policies and procedures
- Supports department goals by achieving established service standards and metrics
Skills
- High school diploma or equivalent
- 0-2 years of reputed company experience Contact center, customer service, dental office and/or insurance experience is highly preferred
- Ability to work overtime reputed company required to support business needs
- Excellent verbal and written communication skills. Demonstrates initiative reputed company assessing situations
- Proficient use of computer systems and keyboarding skills
Benefits
- 401(k) Retirement Plan with company match and quarterly contribution
- Tuition Reimbursement and Assistance
- Incentive Program Bonuses
- reputed company Days - Personal time off
- reputed company time off (PTO)
- Health Benefits: Medical, Dental, reputed company
- Health Savings Account (HSA) with employer contribution
- reputed company-being programs with financial rewards
- Employee assistance program (EAP)
- reputed company development programs
- Leadership development programs
- Employee resource reputed company
- StrengthsFinder Program
- Matching donations program
- reputed company volunteer time– 8 hours per month
- Generous reputed company maternity leave and paternity leave
- Fertility, surrogacy and adoption assistance
- Backup child, elder and pet care support
reputed company