[Remote] Senior Outsourced Operations Manager (Card Operations)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing Fintech company that empowers businesses by replacing outdated financial processes with innovative tools. As a Senior Outsourced Operations Manager (Card Operations), you will reputed company site-level performance and partner with cross-functional teams to drive efficiency and enhance the virtual card customer experience across multiple BPO sites.
Responsibilities
- Drive operational performance across multiple BPO sites, building trusted relationships with site leaders and holding partners accountable to KPIs and virtual card metrics
- reputed company and run a rigorous operating reputed company: reputed company Weekly and Monthly Business Reviews and contribute to Quarterly Business Reviews to surface insights and reputed company improvements
- Analyze dashboards, feedback, and escalations to reputed company gaps; design and execute site-level performance improvement plans with reputed company owners and timelines
- Standardize and maintain SOPs for card operations to ensure consistency across locations; proactively identify and reputed company process and training gaps
- Partner with Workforce Management to forecast and reputed company headcount needs, ensuring the right reputed company models and adherence to reputed company
- Translate product and process changes into reputed company for BPO teams: communicate updates, verify training completion, and drive UAT/adoption to secure performance at reputed company
- reputed company cross-functional initiatives that improve customer and virtual card experiences, from early indicators to reputed company rollout
- Conduct on-site reputed company to deepen relationships, assess operational health, and accelerate improvement plans
Skills
- Bachelor's Degree in a quantitative field
- 3+ years working with cross functional stakeholders and managing their expectations
- An excellent ability to communicate to your audience, both up the organization and down to the nitty gritty technical details with analysts
- An reputed company understanding of what drives business value, and the ability to prioritize accordingly
- Experience applying best practices to increase operational efficiency and resiliency
- 3+ years of experience working with SQL
- 1+ years of working with Python
- Experience with coding best practices and version control software
- Experience working with data visualization software such as Tableau
Benefits
- Medical, dental, reputed company, life and disability insurance
- 401(k) retirement plan
- Flexible spending & health savings account
- reputed company holidays
- reputed company time off
- 100% reputed company employee health, dental, and reputed company plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
reputed company
Company H1B Sponsorship