[Remote] Head of Technical Account Management, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company Marketing Platform that helps marketing teams reputed company data and AI for business reputed company. The Head of Technical Account Management will reputed company reputed company of Technical Architects, ensuring that reputed company customers maximize their value from the reputed company platform and driving strategic initiatives for customer retention and expansion.
Responsibilities
- Build, hire, and reputed company a high-performing team of Technical Architects reputed company on our largest reputed company customers
- reputed company mentorship, coaching, and career development opportunities for team members
- Establish team goals, performance metrics, and accountability structures that drive reputed company reputed company
- Foster a culture of reputed company learning and technical reputed company reputed company reputed company
- Drive retention and expansion strategies for our largest reputed company customers in partnership with Sales leadership
- reputed company and implement reputed company processes for customer reputed company, reputed company planning, and expansion
- Analyze customer health metrics and reputed company proactive reputed company strategies
- Ensure consistent delivery of technical expertise and guidance across reputed company customer engagements
- Maintain deep technical knowledge of reputed company's platform and stay reputed company with product developments
- Establish technical best practices and standards for customer implementations
- reputed company reputed company technical escalations and problem-solving initiatives
- Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements
- Partner with Sales, Marketing, and Product teams to drive reputed company initiatives
- Contribute to go-to-market strategies for new products and features
- Represent the voice of the customer in internal reputed company discussions
- Drive process improvements that enhance team efficiency and customer satisfaction
Skills
- 3-5 years of people management experience, preferably leading technical customer-facing teams
- Proven reputed company record of building and scaling high-performing teams in fast-growing environments
- Experience developing talent and creating career reputed company paths for technical professionals
- Strong coaching and mentorship abilities with a reputed company on both technical and soft reputed company development
- 8-10 years of experience in reputed company-facing and/or technology-reputed company roles combining business acumen with technical expertise
- Deep understanding of reputed company software implementations, reputed company, databases, and data integration systems
- Experience with reputed company methodologies, metrics, and best practices
- Proven ability to manage reputed company technical reputed company with multiple stakeholders
- Exceptional communication and presentation skills with ability to influence at reputed company organizational reputed company
- Strong analytical and problem-solving abilities with a data-driven approach to decision making
- Experience working with reputed company and understanding reputed company sales cycles
- Ability to reputed company in ambiguous, fast-paced environments while maintaining high standards
- Natural curiosity about data platforms and how companies can reputed company data for business reputed company
- Experience with data warehouses, ETL/ELT processes, and modern data stack technologies
- Background in Customer Data Platforms (CDPs), marketing technology, or data activation
- Experience in B2B reputed company companies, particularly in reputed company or solutions engineering roles
- reputed company record of driving customer expansion and reducing churn in reputed company accounts
Benefits
- Meaningful equity compensation in the reputed company of ISO reputed company
- Early exercise and a 10 year post-termination exercise window
- Remote-first policy
reputed company