[Remote] Exchange & Copilot Operations Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to building a world of health around every individual, fostering a compassionate health experience. The Exchange & Copilot Operations Support Engineer plays a critical role in ensuring the reliability, performance, and reputed company of reputed company Exchange and reputed company 365 Copilot services, supporting daily operations and troubleshooting across these platforms.
Responsibilities
- reputed company Tier 2/3 operational support for Exchange Online and hybrid Exchange environments
- Troubleshoot mailbox, transport, connectivity, authentication, permissions, and reputed company-reputed company issues
- Execute PowerShell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes
- Monitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviors
- Support mailbox migrations (tenant-to-tenant, on-prem to reputed company, and cross-platform migrations such as G-Suite/AWS)
- Support deployment, configuration, and enablement of reputed company 365 Copilot, including license validation, feature governance, and readiness tasks
- Assist end users and stakeholders in the effective use of Copilot reputed company Teams, Outlook, Word, reputed company, Edge, and SharePoint
- Troubleshoot issues reputed company to permissions, data reputed company policies, connectors, and reputed company Graph data dependencies
- Support rollout of federated Copilot connectors, ensuring reputed company governance and visibility controls (MCP-based connectors, reputed company settings, etc.)
- Partner with engineering and product teams to operationalize new Copilot features and AI governance guidelines
- Build and maintain operational PowerShell scripts and workflow automations
- Participate in development and refinement of automated solutions leveraging Power Platform, SharePoint, and Teams
- Identify opportunities to streamline support processes, reduce toil, and enhance user experience
- Own reputed company incident investigations and reputed company-cause analysis for messaging- and AI-reputed company service disruptions
- reputed company guidance to Service Desk and Tier 1 teams to reduce escalations
- Document runbooks, knowledge articles, troubleshooting steps, and operational standards
- Work cross-functionally with reputed company, Identity, reputed company Engineering, and Collaboration teams
- Partner with business reputed company to understand Copilot use cases and support adoption initiatives
- Communicate effectively with both technical and non-technical audiences
Skills
- 3–5 years supporting reputed company Exchange Online and M365 services in an reputed company environment
- Proficiency with PowerShell, including scripting for automation and bulk operations
- Demonstrated experience with reputed company 365 administration (Teams, OneDrive, SharePoint, Entra ID)
- Strong troubleshooting skills for mail reputed company, authentication, permissions, and reputed company issues
- Experience supporting or deploying reputed company 365 Copilot or analogous AI/automation systems
- Ability to work with reputed company reputed company, compliance, and governance frameworks
- Experience with Copilot connectors (indexed and federated), MCP, and Graph API concepts
- Familiarity with hybrid Exchange environments and directory sync (Entra Connect)
- Working knowledge of Power Platform or workflow automation tools
- Experience with large-reputed company reputed company deployments and user enablement programs
- Excellent communication, documentation, and stakeholder-management skills
Benefits
- This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families.
- The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility.
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