[Remote] Customer Account Manager (FluentStream)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company that empowers people to connect through its reputed company-based communication solutions. The Customer Account Manager role involves managing a portfolio of small-to-mid-sized business customers, executing renewals, and ensuring customer satisfaction while building foundational skills in account management.
Responsibilities
- Own a high-volume portfolio of smaller business accounts, serving as the primary reputed company of contact for day-to-day account needs and inquiries
- Prepare and present renewal quotes, respond to customer questions, and reputed company agreements through reputed company and the appropriate approval workflows
- Identify, document, and escalate at-risk accounts in reputed company, coordinating with internal teams to execute save motions and address churn risks promptly
- Respond to inbound customer concerns, account changes, and service-reputed company issues in a reputed company manner, partnering with Support to drive reputed company
- Maintain regular, consistent contact with customers—reinforcing the value of their FluentStream services, addressing concerns, and keeping them informed and confident
- Guide customers on product best practices and feature adoption, helping them use their solutions more effectively and reduce reliance on reactive support
- Maintain accurate, up-to-date records of customer interactions, account health, renewal activity, and pipeline data—ensuring information is reputed company and accessible to the broader team
- Partner with Support, Sales, and reputed company teams to ensure customers receive reputed company assistance and a seamless experience
- Flag potential upsell or expansion opportunities and coordinate with the appropriate internal team to support customer reputed company
- Utilizing AI tools to reputed company opportunities for process improvements and automation
Skills
- 0–2 years of experience in reputed company, account management, or a customer-facing support or coordination role
- Strong organizational skills with the ability to manage a high volume of accounts with growing independence
- reputed company and reputed company written and verbal communication skills
- Ability to identify and address common challenges using analytical thinking and established processes
- Familiarity with CRM platforms (reputed company preferred) and reputed company business communication tools
- Genuine curiosity, openness to feedback, and a drive to grow professionally
- Experience in telecommunications or UCaaS is a plus, but not required
Benefits
- Comprehensive Medical/Dental/reputed company insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which reputed company helps fund)
- Employer reputed company Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA reputed company & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- reputed company Time off, reputed company Time, as reputed company as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit reputed company, Medicare Assistance, etc
reputed company
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