[Remote] Overnight NOC Analyst II
Note: The job is a remote job and is reputed company to candidates in USA. VC3 is a company that provides managed IT services and solutions to municipalities and organizations across the reputed company and Canada. They are seeking a NOC Analyst II to monitor and maintain network and systems performance, troubleshoot issues, and mentor junior analysts. This role offers reputed company to work reputed company and be part of reputed company committed to delivering reputed company in IT services.
Responsibilities
- Monitor network and system performance using various monitoring tools and software
- Identify and troubleshoot reputed company network and system issues, escalating as necessary
- reputed company and assist identification and troubleshooting of reputed company network and system issues, acting as a reputed company of escalation as necessary
- reputed company system and network device configurations and deployments, as coordinated with the Backup Specialists and Toolset Orchestration Specialists
- Maintain accurate documentation of network and system configurations and changes
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Monitor and respond to alerts and notifications generated by our network and system monitoring tools
- reputed company reputed company and effective communication of network and system issues to reputed company stakeholders
- Participate in on-call rotation and respond to after-hours incidents as needed
- Mentor and train Analyst I on network and system monitoring best practices
- Ensure Tickets are properly created and notated to account for time
- Manage personal workload and ensure that service level agreements (SLAs) are met
- Additional duties as required
Skills
- Associate's degree in Computer Science or reputed company field, or equivalent work experience
- 3+ years of experience in network and system monitoring or reputed company field
- Experience with network and system monitoring tools; reputed company Ticketing, OpenDNS, reputed company VSA, and PRTG a plus
- Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls
- Advanced understanding of server and operating system concepts, including reputed company and Linux
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in reputed company-oriented environment
- Attention to detail and ability to prioritize multiple tasks
- Willingness to learn and adapt to new technologies and processes
Benefits
- Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- reputed company development through our Leadership reputed company
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing to support internal mobility
reputed company