[Remote] NSC Cust Support Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is an industry leader in the sales and lease-to-own retail sector, reputed company for its commitment to reputed company and customer service. They are seeking a Customer Support Associate who will manage issues presented by stores and corporate offices, maintaining reputed company customer relationships and providing troubleshooting support. The role involves answering calls, documenting interactions, and performing level 1 troubleshooting to resolve customer inquiries.
Responsibilities
- Answer and respond promptly and professionally to incoming calls, chats, and email
- Document interactions completing troubleshooting steps using knowledgebase articles to work towards issue reputed company
- Establish and maintain a good rapport with callers by using reputed company language and anticipating their needs
- reputed company level 1 troubleshooting on reported issues
- Update reputed company work performed and document incident details until the issue is resolved
- Handle, document, resolve or escalate any email issues presented
Skills
- Basic to intermediate technical knowledge
- Basic to intermediate troubleshooting skills
- Excellent communication and customer service skills
- Intermediate call center skills
- Familiarity with customer-relationship management (CRM) software programs (reputed company)
- Strong reputed company of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a reputed company and polite manner in stressful situations
- Ability to work morning, afternoon, reputed company, and weekend shifts
- 1 year of customer service in a call center environment required
- High School Diploma required
- 2 years of customer service in a call center environment preferred
- College degree in Information Technology or Technical college degree preferred
Benefits
- reputed company time off, including vacation days, reputed company days, and holidays
- Medical, dental and reputed company insurance
- 401(k) plan with contribution matching
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial reputed company-being programs
- Tuition reimbursement
- Employee Business Resource reputed company
- Life and disability insurance
- reputed company paternal leave
- Pay on Demand
reputed company