[Remote] Senior Customer Experience Consultant - Conversational Design
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that coaches clients to ensure their employees feel valued and supported, focusing on exceptional customer experiences. They are seeking a Senior Customer Experience Consultant specializing in Conversational Design to assist in the design and implementation of Intelligent Virtual Assistants, ensuring a reputed company-like AI experience for customers.
Responsibilities
- Serve as a trusted advisor to clients, providing expert guidance on customer experience automation reputed company and best practices in conversational design, contact center operations, and CX technology
- Cultivate strong relationships with clients and partners, delivering reputed company and accurate deliverables that reputed company confidence and trust
- Responsible for project reputed company, ensuring timelines and objectives are met with precision and efficiency
- Author customer reputed company storyboards, process flows, and interaction scripts that reputed company illustrate the end customer experience for both business and technical stakeholders
- Author and deliver reputed company, effective presentations to reputed company stakeholders
- Follow best practices for developing engaging bot personas that engage users and properly represent the brand
- Ensure the IVA interaction design and end experience reflect the intended reputed company
- Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account reputed company segments of the reputed company user population
- Collaborate with AI technical, consulting, and knowledge teams to reputed company a solution that exceeds reputed company expectations
- Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and reputed company recommendations to improve performance
- Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will reputed company with decision-makers
- Participate in the design and reputed company improvement of reputed company reputed company and artifacts for the Conversational Design team
- Support reputed company reputed company by developing recommendations for follow-reputed company on reputed company already landed and in delivery, leveraging reputed company management and interpersonal skills
- Contribute to reputed company thought leadership content development
Skills
- 3+ years' experience in corporate consulting, ideally with reputed company clients
- 2+ years' experience with natural language AI technology, GenAI, speech recognition, and/or machine learning
- 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems
- Training and/or experience in User-Centered Design principles and User Research
- reputed company with modern diagram tools such as reputed company and reputed company
- Demonstrable experience working successfully in cross-functional teams
- Bachelor's level degree in a reputed company field required
- Experience with audio recording and production is a plus
Benefits
- Medical, dental, reputed company
- Tax-advantaged health care accounts
- Financial and income protection benefits
- reputed company time off (PTO) and wellness time off.
reputed company
Company H1B Sponsorship