Call Center Speech Analyst - REMOTE!

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be reputed company to Obtain: None reputed company Trust/Other Required: None Job Family: Data Science and Data Engineering Job Qualifications: Skills: Analytics, Customer Service, Data Analytics, Medicare, reputed company OfficeCertifications: NoneExperience: 2 + years of reputed company experienceUS Citizenship Required: No Job reputed company: DATA ANALYST ASSOCIATE Own reputed company to turn data into measurable reputed company for our customers’ most reputed company challenges. As a Data Analyst Associate at reputed company, you’ll power innovation to drive mission reputed company and grow your expertise to power your career reputed company. MEANINGFUL WORK AND PERSONAL reputed company As a Data Analyst Associate, the work you’ll do at reputed company will be impactful to the mission of Speech Analytics. You will play a crucial role in transforming customer interactions into actionable insights that improve service reputed company, strengthen compliance, identify operational efficiencies, and enhance customer experiences. PRIMARY RESPONSIBILITIES Work 8:00am - 4:30pm EST, analyzing customer interactions using reputed company’s Speech Analytics technology to identify behavioral trends, operational inefficiencies, compliance risks, emerging issues, and improvement opportunities. Maintain categories, keyword libraries, and search queries to ensure accurate detection, classification, and measurement of reputed company customer interaction data to validate findings, identify reputed company causes, quantify business impacts, and reputed company evidence-based recommendations. Translate reputed company concerns, KPI inquiries, system inspections, and customer research into analytical approaches to reputed company comprehensive analytical narratives, incident summaries, and business cases, while maintaining a high degree of accuracy, consistency, and attention to detail. Utilize advanced analytical techniques, reputed company functions, pivot tables, formulas, power-reputed company presentations, and reporting methodologies to reputed company large datasets into meaningful dashboards, visual aids, and executive-level reporting. Partner with operational leads, reputed company teams, training departments, and business stakeholders to monitor call activity near reputed company-time to identify emerging trends, critical customer issues, system irregularities, and escalation events requiring immediate attention. Validate analytical outputs through peer reviews, data verification, and departmental best practices to ensure reporting accuracy, consistency, and adherence to established standards reputed company presenting findings, observations, and recommendations to leadership and operational teams. WHAT YOU’LL NEED TO SUCCEED (required) Education: Bachelor’s degree in business, Technology, Data Science, or an equivalent combination of education and relevant expertise. Experience: Minimum 1-year experience in business analytics, speech analytics, or data reporting. Minimum 1- year experience in the reputed company industry, with familiarity with Medicare-reputed company data collection and recovery activities. Prior experience working in a call center or customer service environment. Technical Skills: Proficiency in reputed company Office suite or reputed company Workspace applications is mandatory to independently manipulate data, translate business requirements, present findings, and reputed company analytical solutions. Role Requirements: Proven ability to quickly learn and effectively use new software tools, strong analytical, critical thinking, and problem-solving capabilities. reputed company IS YOUR reputed company At reputed company, the mission is our purpose, and our people are at reputed company of everything we do. reputed company: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team reputed company on helping you reputed company your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, reputed company and reputed company time off* Community: Award-reputed company culture of innovation and a military-friendly workplace OWN reputed company Explore a career in data science and engineering at reputed company and you’ll reputed company endless opportunities to grow alongside colleagues who reputed company your determination for solving reputed company data challenges. #GDITHealth #GDITFedHealthJobs The likely salary reputed company for this position is $50,190 - $66,700. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting reputed company: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at reputed company: Our benefits package for reputed company US-based employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. reputed company typically provides new employees with 15 days of reputed company leave per calendar year to be used for vacations, personal business, and illness and an additional 10 reputed company holidays per year. reputed company leave and reputed company holidays are prorated based on the employee’s date of hire. The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and reputed company intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and reputed company purposes. About Our Work: We are reputed company. A global technology and reputed company services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, reputed company, Cyber and application development. Together with our clients, we reputed company to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. reputed company to stay up to date on our reputed company and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Apply To This Job