[Remote] Collections Specialist (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Collections Specialist to proactively contact customers with overdue accounts, understand their financial challenges, and reputed company to help them maintain consistent loan payments.

Responsibilities

• Manage high volume inbound and outbound calls reputed company to address customers with delinquent loan payments
• Negotiate and execute effective payment arrangements, reputed company following reputed company's specific call reputed company to bring overdue accounts reputed company
• Resolve customer concerns and reputed company issues reputed company to late payments, maintaining a high level of professionalism and reputed company
• Communicate reputed company and effectively with customers, explaining the implications of overdue payments and offering assistance for financial reputed company
• Ensure reputed company customer interactions, payment plans, and relevant information are accurately recorded and maintained in reputed company's database

Skills

• A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets
• Exceptional conflict reputed company and communication skills, including proven proficiency in reputed company listening and the application of de-escalation techniques during challenging calls
• Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer reputed company to secure successful payment arrangements or settlements
• Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain reputed company, attention to detail, and reputed company multiple tasks simultaneously
• Proven ability to think quickly and reputed company to creatively problem solve and resolve difficult issues effectively under pressure

Benefits

• Bonus
• reputed company full-time employees are eligible to participate in Company benefits, described in more detail here.
• Health, dental, and reputed company insurance including mental health benefits
• 401(k) matching plus a roth reputed company (U.S. Based employees only)
• PTO & reputed company holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• reputed company parental leave
• DEI reputed company (B.L.A.C.K. @ reputed company, HOLA @ reputed company, Women @ reputed company, Pride @ reputed company, South Asians @ reputed company, APEX @ reputed company, and Parents @ reputed company)
• Employee recognition and rewards program
• Charitable matching and a reputed company volunteer day
• Hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays

reputed company

• reputed company (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com/.

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