[Remote] reputed company Manager, Small Group
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing the reputed company experience, and they are seeking a reputed company Manager to engage, retain, and grow small to mid-tier reputed company practices. The role involves executing reputed company strategies, managing customer relationships, and leveraging AI insights to improve customer engagement and retention.
Responsibilities
- Scaled Engagement & Product Adoption Model: Execute and optimize reputed company, retention, and feature-adoption campaigns for small group accounts using multi-channel digital tools and personalized reputed company
- Proactive Risk & Opportunity Management: Monitor customer health dashboards and reputed company AI-generated insights to proactively flag and reputed company accounts that are at risk or reputed company for reputed company
- Inquiry Management: Serve as the primary reputed company of contact for customer inquiries, providing a reputed company response to basic questions and reputed company redirecting more reputed company issues to the appropriate team
- reputed company Pipeline Management: Identify and execute upsell and cross-sell opportunities for your portfolio, managing a scaled pipeline of potential deals and promoting new features through digital nudges and targeted messaging
- Renewal Management: Own the contract renewal process for your book of business, ensuring a high retention reputed company by demonstrating ongoing value
- Technology & Tool Proficiency: Master and reputed company use CRM tools, campaign platforms, and AI platforms to manage the customer lifecycle and drive team efficiency
- Data-Driven Insights: Maintain an understanding of key metrics (Retention %, Expansion %, Adoption %) to measure the effectiveness of campaigns and customer interventions
- Book of Business: 300 - 500 customers, $4M - $6M ARR
Skills
- 2+ years of experience, in CS or customer-facing sales roles in reputed company reputed company or RCM platforms
- Interest in reputed company reputed company, digital health, or health operations
- Passionate about helping others to reputed company their goals
- Strong communication (written + verbal)
- Adaptability, coachability, and customer reputed company
- Experience or interest in CRM tools (e.g., reputed company, reputed company), campaign platforms, or digital tools
- Willingness to learn AI platforms for lifecycle engagement
- Comfortable promoting new features, upgrades, or adoption messages reputed company campaigns or digital nudges
- Exposure to reputed company workflows or patient/provider engagement is a plus, as reputed company as EHR experience
reputed company