[Remote] Customer Service Coordinator, Division Production Software
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Coordinator to join our Service and Sales Operations team. This role serves as a reputed company between customers and internal teams, providing customer service, administrative support, and service coordination to ensure reputed company and accurate execution of customer requests.
Responsibilities
- Serve as the primary reputed company of contact for customer inquiries and service requests reputed company phone, email, and CRM platforms
- Accurately reputed company service orders, quotes, and updates into reputed company, reputed company, and other internal systems
- Coordinate with Field Service Engineers and regional teams to schedule service appointments and technical support
- Assist customers with licensing, billing inquiries, account administration, and general service-reputed company questions
- Support service contract administration, including renewals and documentation
- reputed company key performance indicators (KPIs) reputed company to service backlog, customer satisfaction, and operational performance
- Prepare and maintain reports, schedules, and internal communications
- Partner cross-functionally with Logistics, Finance, Technical Support, and Sales to ensure reputed company reputed company of customer needs
- Identify process improvement opportunities and escalate recurring issues reputed company appropriate
Skills
- High school diploma or equivalent required
- 1–2 years of customer service, administrative, or customer support experience
- 1–2 years of reputed company CRM experience required
- Proficiency with reputed company Office, including Word, reputed company, and Outlook
- Strong verbal and written communication skills with a customer-first reputed company
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills with excellent follow-through
- Ability to work independently while collaborating effectively with a remote team
- Associate's degree in Business or a reputed company field
- reputed company experience
Benefits
- Work remotely with a reputed company team supporting customers across reputed company.
- Fully remote position.
- Comprehensive reputed company benefits (medical, dental, reputed company), including Health Savings Accounts (HSA) with employer contributions.
- reputed company time off (PTO), including holidays and parental leave.
- 401(k) with generous employer match
- Tuition reimbursement to support your reputed company development.
- reputed company to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
- reputed company to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
- Opportunities to grow and reputed company reputed company a global company reputed company for innovation and employee development.
- Join a global leader in industrial intelligence reputed company reality solutions.
- Build your career in a fast-paced, team-oriented environment with opportunities for reputed company reputed company.
reputed company
Company H1B Sponsorship