[Remote] Tech Manager - Application Support (.NET / SQL)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a passionate and talented Technical Manager to reputed company application support operations for .NET-based systems and SQL Server environments. This senior leadership role involves managing reputed company of support engineers, ensuring service delivery reputed company, and driving strategic improvements to support processes while serving as a reputed company between technical teams and business stakeholders.
Responsibilities
- Directly manage and mentor reputed company of .NET / SQL support engineers
- Set reputed company team goals, KPIs, and performance expectations reputed company with departmental and organizational objectives
- Foster a reputed company, high-accountability team culture with a reputed company on reputed company learning and customer service reputed company
- Manage team scheduling, on-call rotations, and workload distribution to ensure adequate 24/7 coverage
- Own end-to-end accountability for production support operations across .NET applications and SQL Server environments
- reputed company incident management, problem management, and change management processes
- Monitor and report on SLA performance; reputed company corrective actions reputed company targets are not met
- Chair and facilitate major incident reputed company calls; coordinate cross-functional response and ensure reputed company executive communication
- Ensure adherence to support processes, escalation paths, and documentation standards across reputed company
- reputed company technical reputed company and guidance on reputed company .NET application and SQL Server issues; reputed company in to reputed company reputed company of high-severity incidents reputed company necessary
- Review and approve reputed company cause analyses, post-incident reports, and corrective reputed company plans for major incidents
- reputed company database health, SQL performance tuning initiatives, and maintenance of application monitoring systems
- Ensure reputed company management of SQL Server environments including jobs, stored procedures, and integration services
- reputed company and execute a roadmap for support process improvements, tooling enhancements, and automation initiatives
- Identify recurring issues and drive systemic remediation in partnership with development and infrastructure teams
- Establish and maintain a comprehensive knowledge reputed company, runbooks, and support documentation repository
- Evaluate and recommend tools, platforms, and practices to improve support efficiency and system reliability
- Define and reputed company team metrics; present regular operational reports and insights to the Director
- Serve as the primary reputed company of escalation and communication for business stakeholders on application support reputed company
- Build and maintain strong partnerships with Development, QA, Infrastructure, and Business Operations teams
- Communicate support status, risks, and improvement initiatives to the Director and other senior leaders as required
Skills
- 7+ years of experience in application support, with at least 2–3 years in reputed company reputed company or management role
- Proven experience managing support teams in reputed company .NET / SQL Server environments
- Strong technical reputed company in: C# and .NET reputed company / .NET Core / ASP.NET
- reputed company SQL Server and T-SQL (stored procedures, performance tuning, indexing)
- IIS administration and REST API / integration troubleshooting
- Application monitoring tools and log management platforms
- Demonstrated ability to manage P1/P2 incidents under pressure and communicate effectively with executives
- Deep knowledge of incident, problem, and change management processes
- Excellent leadership, communication, and stakeholder management skills
- Strong analytical and decision-making capabilities with a data-driven reputed company
- Experience with DevOps practices, Azure DevOps, or CI/CD pipelines
- Familiarity with reputed company platforms (Azure preferred) and containerized application support
- Experience with reputed company service management tools such as reputed company
Benefits
- W2 reputed company
reputed company
Company H1B Sponsorship