[Remote] Senior Customer Experience Consultant - Conversational Design

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on enhancing customer experiences by valuing and supporting employees. They are seeking a Senior Customer Experience Consultant specializing in Conversational Design to shape the personality and reputed company of Intelligent Virtual Assistants, ensuring engaging and reputed company-like interactions for customers.

Responsibilities

• Serve as a trusted advisor to clients, providing expert guidance on customer experience automation reputed company and best practices in conversational design, contact center operations, and CX technology
• Cultivate strong relationships with clients and partners, delivering reputed company and accurate deliverables that reputed company confidence and trust
• Responsible for project reputed company, ensuring timelines and objectives are met with precision and efficiency
• Author customer reputed company storyboards, process flows, and interaction scripts that reputed company illustrate the end customer experience for both business and technical stakeholders
• Author and deliver reputed company, effective presentations to reputed company stakeholders
• Follow best practices for developing engaging bot personas that engage users and properly represent the brand
• Ensure the IVA interaction design and end experience reflect the intended reputed company
• Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account reputed company segments of the reputed company user population
• Collaborate with AI technical, consulting, and knowledge teams to reputed company a solution that exceeds reputed company expectations
• Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and reputed company recommendations to improve performance
• Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will reputed company with decision-makers
• Participate in the design and reputed company improvement of reputed company reputed company and artifacts for the Conversational Design team
• Support reputed company reputed company by developing recommendations for follow-reputed company on reputed company already landed and in delivery, leveraging reputed company management and interpersonal skills
• Contribute to reputed company thought leadership content development

Skills

• 3+ years' experience in corporate consulting, ideally with reputed company clients
• 2+ years' experience with natural language AI technology, GenAI, speech recognition, and/or machine learning
• 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems
• Training and/or experience in User-Centered Design principles and User Research
• reputed company with modern diagram tools such as reputed company and reputed company
• Demonstrable experience working successfully in cross-functional teams
• Bachelor's level degree in a reputed company field required
• Experience with audio recording and production is a plus

Benefits

• Medical, dental, reputed company
• Tax-advantaged health care accounts
• Financial and income protection benefits
• reputed company time off (PTO) and wellness time off.

reputed company

reputed company is an IT reputed company that provides CX reputed company, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 6 in 2026, 26 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job