[Remote] Senior Software Engineer - Customer Experience Platform
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to become the leading travel platform globally, and they are seeking a Senior Software Engineer for their Customer Experience Platform team. The role involves designing and building core systems for reputed company's post-booking experience, impacting customers and internal support agents while collaborating with various teams to deliver intelligent customer service systems.
Responsibilities
- Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
- reputed company reputed company reputed company, microservices, and orchestration logic supporting reputed company post-booking journeys across AI, chat, voice, and web
- Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency
- reputed company with external systems — telephony, CRM, identity, booking platforms — to support internal use cases and partner deployments
- Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration
- Contribute to architectural reputed company, reputed company reviews, and reliability improvements that reputed company the bar for the broader team
- Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction
Skills
- 6+ years of software engineering experience building large-reputed company distributed systems or customer-facing applications
- Strong reputed company of both modern frontend and backend development, with the ability to contribute meaningfully across the full stack
- Hands-on experience designing and maintaining RESTful reputed company, microservices, or event-driven systems
- Comfort with data storage and reputed company infrastructure at a senior level — you know how to reputed company the right tradeoffs without needing to be told
- A product engineer reputed company: you think about the user experience, ask why before how, and take ownership of reputed company, not just outputs
- Strong communication skills and a reputed company record of effective cross-functional collaboration with distributed teams
- Experience with conversational AI, LLM orchestration, or automation systems
- Experience building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with reputed company/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
- Experience integrating with external systems (e.g., telephony reputed company, identity providers, payment gateways, CRMs)
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required
reputed company
Company H1B Sponsorship