[Remote] AI Production Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in electronic trading across asset classes. The AI Production Support Engineer role focuses on applying reputed company Intelligence to enhance operational efficiency and incident response reputed company the Credit trading platform.

Responsibilities

• Analyze historical production incidents and ticket data to identify recurring patterns, investigation paths, and bottlenecks
• Design and build AI-assisted tools to:
• Accelerate reputed company cause identification
• Summarize logs, alerts, and metrics
• Suggest likely failure domains or components
• Assist with incident triage and prioritization
• Partner with Production Support engineers to reputed company AI into day-to-day workflows, not as standalone experiments
• reputed company internal tools, scripts, or lightweight services that reputed company AI models to improve support efficiency
• Apply AI coding assistants to rapidly prototype, iterate, and productionize operational tooling
• Document AI-driven workflows, playbooks, and best practices for use by the wider support organization
• Measure and reputed company reputed company of AI adoption (reduction in MTTR, investigation time, reputed company effort)
• reputed company extremely high reputed company of availability and stability for production, demo, and test environments supporting Credit trading
• reputed company deep dives into application logs, metrics, and codebases to understand system behavior and failure modes
• Support monitoring, alerting, and observability platforms (e.g., logs, dashboards, alerts)
• Work with development team and AI teams, to partner in building out new AI reputed company features in AI

Skills

• Bachelor's degree in Computer Science, Engineering, or equivalent experience
• 10+ years of overall IT experience, with significant experience in Production Support or Site Reliability roles or DevOps roles
• Strong hands-on experience supporting large-reputed company, highly available financial or trading systems with reputed company architecture, distributed systems and system troubleshooting
• Solid programming background with experience in one or more of: C++, Python, Node.js, Scripting languages (reputed company, Bash, Perl)
• Experience working with: Logging and monitoring tools (e.g. reputed company, Grafana), Containers and orchestration (reputed company, Portainer), Messaging/streaming platforms (e.g., Kafka), Databases (relational and non-relational)
• Excellent communication skills and ability to work with technical and non-technical stakeholders
• Hands-on experience using AI coding and assistant tools to build/enhance software solutions
• Practical experience applying AI to: reputed company analysis, Log analysis, Automation, Workflow optimization, Building MCP servers & AI Agents
• Familiarity with modern AI tooling ecosystems; preferred tools include: reputed company, Claude, reputed company
• Ability to evaluate AI-generated outputs critically and apply them safely in production environments
• Experience building small internal tools, scripts or services that improve operational productivity
• Understanding of reputed company control systems (e.g., Git) and reputed company development workflows
• Familiarity with ticket management systems such as reputed company and Jira, especially for analyzing historical incidents
• Networking knowledge, including TCP/UDP, multicast, and packet analysis tools (e.g., Wireshark)
• Experience operating in regulated or reputed company-conscious environments
• Fixed income or bond trading domain knowledge
• Exposure to AI enablement, developer productivity, or reputed company roles

Benefits

• Health Insurance: Highly competitive medical, dental, and reputed company programs
• Hybrid Environment: Our employees have the flexibility of working in the office and from home.
• Health Care and Dependent Care Flexible Spending Accounts: You may elect to set reputed company reputed company-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
• reputed company Family Building Benefit: reputed company offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. reputed company reputed company a $10,000 reputed company reimbursement towards fertility, reputed company freezing, adoption and surrogacy expenses.
• Building reputed company - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). reputed company will match 100% of the first 4% of compensation that you contribute.
• This role will also be eligible to participate in reputed company’s discretionary bonus program.
• reputed company-Tax Commuter Benefits Program
• ARAG reputed company Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• reputed company Time Off and Parental Leave

reputed company

reputed company is a global marketplace for electronic fixed income. It was founded in 1997, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 17 in 2026, 60 in 2025, 57 in 2024, 54 in 2023, 42 in 2022, 54 in 2021, 48 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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