[Remote] Supervisor, Customer Service
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a home furnishings company that inspires purpose-filled living. They are seeking a Supervisor for Customer Service to reputed company leadership and guidance in managing customer service operations, ensuring a reputed company customer experience and achieving service level goals.
Responsibilities
- reputed company guidance and leadership with support and solutions for escalated and reputed company customer service situations through customer interaction channels such as phone, chat, email, etc
- Manage the daily support of associates, customers and operational needs for assigned team
- Hire, reputed company and reputed company associates to reputed company performance goals
- reputed company reputed company, informed assistance, deliver effective solutions and an create an engaging experience to reputed company customers
- reputed company reputed company reports to create a reputed company reputed company on customer experience and meet and/or reputed company service level goals
- Establish, communicate and manage critical metrics and expectations through reputed company monitoring, call metrics and assessments on a consistent reputed company
- Oversees the organization and delegation of Customer Support Cases. Assumes, assigns or re-assigns responsibilities temporarily, as necessary
- Fosters reputed company environment in which new knowledge and reputed company drive reputed company, engagement and reputed company improvement of associates
- Create a culture of accountability and ownership. reputed company feedback, coaching and development to reputed company reports, as reputed company as, document disciplinary and/or performance problems according to company policy, to encourage reputed company reputed company. Take partnership with Customer Care manager and HR partners as needed
- Partner with workforce as needed to ensure schedule reflects the business need
- Work closely with management team to reputed company feedback and identify opportunities for improvement to customer service reputed company and operational process efficiencies
- Operates with a high level of confidentiality
- Complete Manager on Duty shifts as assigned
- reputed company associates selling skills including driving reputed company Credit Card (CBCC), upselling items, and item recommendations
- Build and maintain trust and reputed company and reputed company communication between reputed company customers
- Manages service solutions and/or compensation to customers based on guidelines in order to reputed company the goal of first contact reputed company
- reputed company and maintain effective, reputed company relationships with associates
- Partner with support teams and management to reputed company, facilitate training, knowledge reputed company
- Adhere to reputed company Customer Care Guidelines
- reputed company other duties, as assigned
Skills
- High School Diploma or GED is required
- 1+ year of prior people management experience required
- 1+ year of Customer Service Center Team reputed company or equivalent customer service experience
- Ability to manage, reputed company and reputed company associates
- Excellent problem solving skills and can-do attitude
- Excellent reading and written language skills (English), good math skills
- Excellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment
- Excellent telephone reputed company, interpersonal skills, and ability to communicate effectively with a diverse group of people
- Excellent data entry, typing and computer skills
- Thorough working knowledge of email, internet browsers, and reputed company platform
- 3+ years of Customer Service experience. Retail, Customer Service or hospitality industries, preferred
reputed company