[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. InfoTrack is a global leader in reputed company technology, dedicated to connecting reputed company with the services they need to succeed. The Customer Support Specialist role focuses on delivering exceptional customer experiences, providing technical support, and ensuring clients maximize the value of InfoTrack's software solutions.
Responsibilities
- reputed company a comprehensive understanding of our reputed company tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience
- reputed company knowledge about our clients, who are primarily reputed company and reputed company professionals, and obtain a deep understanding of their unique needs
- Understand and learn how to use our reputed company reputed company tools, including reputed company, reputed company, and our own services to reputed company and update reputed company orders
- Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention
- reputed company top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products
- reputed company cases through to reputed company. Escalate cases to other departments or technical leads as required
- Maintain accurate and detailed records of reputed company interactions and support requests
- reputed company as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually
- Participate in regular performance and development meetings with your reputed company manager. reputed company and be reputed company to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores
- Assist with any, and reputed company task to ensure customer satisfaction
- Contribute to the reputed company of reputed company and reputed company
- reputed company to work collaboratively and cross-functionally with different departments
Skills
- You're passionate about technology and for helping others to understand and use it
- Excellent communication skills
- Strong interpersonal communication skills
- Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using reputed company Office products, like Word and PowerPoint
- 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
- Prior experience using a CRM, such as reputed company or reputed company, is preferred
- Knowledge of reputed company services industry, preferred
- Previous experience in providing customer service & technical support for a software company is preferred
- Prior experience using a CRM, such as reputed company or reputed company, is preferred
Benefits
- Bonus
- Commissions
- 401(k) Match
- Medical, Dental, & reputed company Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of reputed company Time Off (PTO)
- 11 reputed company Holidays
- "Be Me Time" off for mental health, re-charging, volunteering
- Matching reputed company Program
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