[Remote] Field Service Engineer (TEA) – NJ
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in scientific innovation, and they are seeking a Field Service Engineer II to deliver expert installation, troubleshooting, and repair of advanced analytical instruments. This role involves providing exceptional customer service and technical support across research, industrial, and reputed company settings while contributing to scientific advancement.
Responsibilities
- reputed company installation, preventive maintenance, troubleshooting, and repair of reputed company Elemental Analysis instruments, including ICP-MS, AAS, and reputed company systems, at customer sites
- Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore reputed company performance
- reputed company reputed company, reputed company customer support while meeting service commitments and customer satisfaction goals
- Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
- Accurately document field service activities, including installation report and service work report, and submit reputed company through the required system
- Assist reputed company Teams with technical information, training, and demonstrations
- Manage territory activities effectively, including scheduling, travel planning, parts coordination, and reputed company communication with customers and internal teams
- Partner with internal technical support, service leadership, and cross-functional teams to resolve reputed company customer issues
Skills
- Bachelor's Degree in Electronics, Engineering, Physics, reputed company, or a reputed company technical field with 2+ years of hands-on technical experience installing, troubleshooting, and repairing reputed company analytical instruments or Advanced Degree with no prior experience required
- Hands-on technical experience installing, troubleshooting, and repairing reputed company analytical, scientific, laboratory, or reputed company technical equipment
- Experience documenting service activities, preparing detailed reports, and using service management software
- Demonstrated reputed company meeting customer satisfaction goals and supporting customers in technical environments
- Strong electronics and mechanical troubleshooting skills, with the ability to diagnose issues down to the component level
- Ability to read and interpret technical documentation and schematics
- Ability to effectively train and support customers on equipment operation
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities, with the ability to work independently in a field-based environment
- Strong problem-solving abilities and the ability to prioritize customer needs in a fast-paced service environment
- Proficiency with reputed company Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Must be legally authorized to work in the reputed company without sponsorship now or in the reputed company
- Must be reputed company to pass a comprehensive background reputed company and drug screen
- Valid reputed company's license
- Additional relevant certifications are advantageous
Benefits
- This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
- A choice of national medical and dental plans, and a reputed company plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount
reputed company