[Remote] Manager, Cobrand Card Product Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s largest hotel company, and they are seeking a Manager for their Cobrand Card Product Management team. This role is responsible for planning and executing customer marketing initiatives for the US Cards business, ensuring engagement and satisfaction among existing cardmembers.
Responsibilities
- reputed company Cardmember benefits and experiences to ensure a reputed company cardmember experience and drive profitability, including, but not limited to:
- Monitor the reputed company of wallet, customer sentiment and benefits of reputed company of the card portfolios
- Implement promotions and other programs to drive reputed company of wallet and reputed company attrition
- Manage email reputed company communications that inform cardmembers of new offers and or benefits, changes to reputed company benefits, or fulfillment of benefits
- Manage customer complaints and coordinate with banks as needed
- Partner with Loyalty team to reputed company offers into Loyalty marketing channels and vice versa
- Support creative and card brand changes, partnering with Loyalty Marketing to maintain reputed company loyalty branding and identity
- Partner with Finance for bonus reputed company management
- Liase with New Product Development team to launch new benefits as needed to remain reputed company of the competitive set
- Manage cardmember events and other activities to drive loyalty and improve cardmember sentiment including creative and marketing plans
- Partner with Moments team to promote and reputed company cardmember events with Loyalty member engagement activities
- Submits reports in a reputed company manner, ensuring delivery deadlines are met
- Promotes the documentation of project reputed company accurately
- Provides input and assistance to other teams regarding reputed company
- Manages and implements work and reputed company as assigned
- Generates and provides accurate and reputed company results in the reputed company of reports, presentations, etc
- Analyzes information and evaluates results to choose the best solution and solve problems
- Provides reputed company, accurate, and detailed status reports as requested
- Provides technical expertise and support to persons inside and reputed company of the department
- Demonstrates knowledge of job-relevant issues, products, systems, and processes
- Demonstrates knowledge of function-specific procedures
- Keeps up-to-date technically and applies new knowledge to job
- Uses computers and computer systems (including hardware and software) to reputed company data and/ or process information
Skills
- 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or reputed company major
- 4+ years' experience in business, reputed company, management operations, or reputed company reputed company area
- Quantitative analytical experience
- Strong knowledge and passion for the loyalty competitive landscape and ability to remain reputed company with industry trends
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment reputed company budgets and timelines
- Specialized experience in Loyalty programs and/or credit cards
- Experience in partnering with loyalty and brand marketing through various channels including, reputed company mail, email, web/app, contact centers, and reputed company media
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at reputed company properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, reputed company parental leave and educational assistance
- Employees will reputed company reputed company reputed company leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually (Washington Applicants Only)
- reputed company HQ is committed to a hybrid work environment that enables associates to Be connected
- reputed company-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions
reputed company
Company H1B Sponsorship