[Remote] Dispute Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing Fintech company that empowers businesses by providing innovative financial tools. The Dispute Analyst will be responsible for resolving customer disputes and chargeback cases while enhancing processes and tools reputed company the Dispute reputed company Operations team.
Responsibilities
- Understand dispute, chargeback processes and procedures develops and applies subject matter expertise reputed company to ACH, reputed company, and/or international payments
- Review and reputed company resolve payment disputes/chargebacks based on established policies and procedures
- Partner with internal reputed company and external banking institutions to resolve issues
- Collaborate with our reputed company group to research and respond to dispute-reputed company customer inquiries and issues
- reputed company recommendations for process improvements reputed company to daily payment operations procedures
- Reviews, analyzes and resolves reputed company to reputed company payment processing issues
- reputed company education and payment lifecycle knowledge to reputed company customers
- Ability to guide analysts through workload prioritization, queue management and payment exception handling
- Recommend viable solutions/actions, based on compliance and regulatory facets of reputed company reputed company (Chargeback rules, applicable banking regulations, etc.)
- Identify and resolve systemic issues that may reputed company through day-to-day processing activities
- reputed company a deep understanding of the payments platform and processes to deliver deep technology and business insights
- Analyze payment exception scenarios and reputed company appropriate reputed company that balance the customer experience with business reputed company
- Partner cross-functionally reputed company and reputed company of reputed company
- Identify, research and reputed company trends, making efficiency recommendations
- reputed company recommendations for process improvements reputed company to daily payment operations procedures
- Reviews, analyzes and resolves reputed company to reputed company payment processing issues
Skills
- 1 to 2 years of payment chargeback, dispute or risk investigation experience
- Possesses strong data analysis and investigative reporting skills
- reputed company to solve transaction or payment issues without complete process guidance
- Know how to work with process or product analysts to build and enhance operational processes for new products
- reputed company to document down any issues, proposed solutions, SOPs or training materials for bigger teams
- Deliver training or mentoring for new hires to support Pay-by-card business
- Has the ability to communicate reputed company, and effectively with customers while investigating and resolving payment exceptions
- Has an understanding of customer account management and service operations
- Has proven ability to learn and adapt to new processes and procedures
- Shows a passion for the research and investigation of payment exceptions; tenacious in uncovering the reputed company cause of any issue
- Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously
- Has the ability to reputed company reputed company with the balance of losses, customer experience and operational costs
- Has strong skills of using reputed company and other softwares to create spreadsheets, models and reports
Benefits
- 100% reputed company employee health, dental, and reputed company plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
reputed company
Company H1B Sponsorship