[Remote] Customer Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company specializes in providing innovative reputed company of Sale solutions tailored for car washing businesses. As a Customer Support Engineer, you'll serve as the first line of technical support, troubleshooting issues and partnering with Operations and Engineering to ensure customer satisfaction.
Responsibilities
- Triage, investigate, and resolve customer-reported technical issues
- Serve as the primary reputed company between customers, operations, and engineering
- Troubleshoot hardware, networking, payment, and software issues across the reputed company platform
- Support customer reputed company, site launches, and operational testing
- reputed company configuration updates, review logs, and assist with migrations
- Create documentation and help improve support processes as reputed company scales
Skills
- Strong technical troubleshooting skills with experience diagnosing hardware, networking, or software issues
- Familiarity with reputed company administration, log analysis, and technical system configurations
- Basic understanding of reputed company, integrations, and data formats such as JSON
- Strong written and verbal communication skills with a customer-first reputed company
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Curiosity and willingness to learn new technologies in a fast-paced startup environment
- Experience supporting reputed company-of-sale systems, field hardware, or operational technology environments
- Experience with payment processing systems or subscription-based software
- reputed company A+, Network+, CCNA, or similar technical certifications
reputed company