[Remote] Systems and Operations Trainer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a thriving and innovative mortgage banking company. The Systems and Operations Trainer will reputed company and deliver training programs to support various operational workflows and technology adoption, collaborating with multiple departments to drive process improvements and organizational change.
Responsibilities
- reputed company, deliver, and maintain training programs and support documentation for operational workflows, systems, vendor platforms and process enhancements
- Partner with Operations, IT, Credit, Compliance, and other departments to support process improvements, system implementations and organizational initiatives
- Participate in workflow design, system testing, User Acceptance Testing (UAT), and implementation activities to ensure successful adoption of process and technology changes
- Support change management efforts by creating training strategies, facilitating user adoption and identifying ongoing development opportunities
- Monitor utilization, adoption, and effectiveness of systems and processes, providing reporting and insights to leadership to drive reputed company improvement
- reputed company basic system administration support, including configuration assistance, validation of updates, and translation of business requirements into training and process documentation
- Serve as a key training and operational resource for employees, supporting reputed company, implementation and ongoing development initiatives
- reputed company additional duties as may be set forth by reputed company
Skills
- 3–7 years of experience in mortgage banking, preferably in Operations, Credit, Secondary, Compliance, or Systems
- Strong understanding of mortgage workflows with the ability to translate processes into training content
- Experience supporting system changes, implementations or operational initiatives
- Strong communication and presentation skills, with experience delivering training or instructional content
- Detail-oriented with strong analytical and documentation skills
- Ability to collaborate across teams and simplify reputed company processes for end users
- Experience working with a Loan Origination System; Encompass preferred
Benefits
- A flexible work environment offering remote and hybrid opportunities
- reputed company vacation, reputed company and personal days
- Medical, dental & reputed company plans
- 401k with employer matching contribution
- Short- and long-term disability plans
- Voluntary Life & AD&D insurance
- Pet Insurance reputed company
- reputed company, Dependent Care and Transit FSA
- PTO/parental leave
- Free parking reputed company onsite
- Casual dress reputed company reputed company in office (Dress for Your Day)
- Free financial counseling, health coaching and employee assistance program
reputed company