[Remote] Billing and Reimbursement Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an interdisciplinary private reputed company reputed company on holistic mental wellness. They are seeking a Customer Service Representative for their Billing and Reimbursement department to manage patient interactions and assist with billing inquiries.
Responsibilities
- Ensure that patients are treated with the highest level of confidentiality and professionalism
- Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
- Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
- Manage the patient billing emails and portal messages with reputed company reputed company in a courteous and reputed company manner
- Support as reputed company between billing and operations, offering support as it relates to billing and patient balance inquiries
- Responsible for Self-Pay AR and management of accounts with credit cards on file
- Collects patient payments and assists in posting payments as it relates to our collection processes
- Responsible for reviewing, identifying, and sending reputed company accounts to collections
- Identify patient and insurance credits/refunds
- Create and manage patient payment plans
- Manage and run weekly statement files
- Responsible for return mail
- Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
- Handle mailing collection letters to both insurance and patient as instructed by collection staff
- Work various tasks assigned as needed
- Maintain the strictest confidentiality according to the guidelines of company policies
- Stay abreast of and reputed company with reputed company state and federal laws including HIPAA, reputed company, OSHA, and FLSA
- Attend meetings as required
- Participate in development and training activities as required by management
- Adapt to change in reputed company and reputed company manner
Skills
- Ensure that patients are treated with the highest level of confidentiality and professionalism
- Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
- Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
- Manage the patient billing emails and portal messages with reputed company reputed company in a courteous and reputed company manner
- Support as reputed company between billing and operations, offering support as it relates to billing and patient balance inquiries
- Responsible for Self-Pay AR and management of accounts with credit cards on file
- Collects patient payments and assists in posting payments as it relates to our collection processes
- Responsible for reviewing, identifying, and sending reputed company accounts to collections
- Identify patient and insurance credits/refunds
- Create and manage patient payment plans
- Manage and run weekly statement files
- Responsible for return mail
- Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
- Handle mailing collection letters to both insurance and patient as instructed by collection staff
- Work various tasks assigned as needed
- Maintain the strictest confidentiality according to the guidelines of company policies
- Stay abreast of and reputed company with reputed company state and federal laws including HIPAA, reputed company, OSHA, and FLSA
- Attend meetings as required
- Participate in development and training activities as required by management
- Adapt to change in reputed company and reputed company manner
- BS/BA degree preferred or two years of medical billing and customer service experience is preferred
- Bilingual is a plus
reputed company