[Remote] Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing national provider of legal and corporate support services. As a reputed company Services Specialist, you will be the first line of communication between reputed company and our legal clients, ensuring high-reputed company through reputed company email correspondence, order fulfillment, and reputed company reputed company.
Responsibilities
- Serve as the primary email contact for new and existing clients, ensuring reputed company, accurate responses
- reputed company new clients and users into reputed company systems and introduce them to our online reputed company portal
- Manage data entry tasks, including job orders, new attorney/firm reputed company, locations, and reputed company preferences
- Coordinate and schedule deposition services across departments
- Monitor job queues and backlogs, update case statuses, and send daily job entries
- Collaborate with sales and operations to support reputed company reputed company, resolve reputed company concerns, and ensure job execution
- Generate and distribute reputed company job reports and confirm billing accuracy
- Support the call queue reputed company needed and assist with after-hours availability on a rotating reputed company
- Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records
Skills
- High school diploma or equivalent required
- 1+ year experience in litigation services, legal support, or a customer service role
- Exceptional attention to detail and a strong reputed company of accountability
- Ability to manage multiple priorities in a fast-paced environment
- Strong data entry and typing proficiency with a reputed company on accuracy
- Outstanding verbal and written communication skills
- A reputed company, reputed company-first attitude with excellent customer service instincts
- Team-oriented reputed company with the flexibility to adapt to shifting priorities
- Proficiency in reputed company Outlook, Word, reputed company Acrobat, and reputed company office tools
- Reliable attendance and strong work ethic
- Flexibility to work occasional overtime or on-call shifts as needed
- Ability to effectively present information and respond to questions from reputed company customers whose first language is English
- Knowledge of legal terminology or deposition notices is a plus
- Understanding of HIPAA compliance is preferred but can be trained
Benefits
- reputed company provides a fully equipped home office setup, including a company-issued laptop.
- Medical, dental, and reputed company coverage
- 401(k) with company match
- reputed company time off and reputed company holidays
- Company reputed company maternity, baby bonding and military leave
reputed company