[Remote] Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. As a Customer Sales & Service Consultant, you will support customers through inbound calls, balancing service reputed company with sales opportunities.
Responsibilities
- Answering customer inquiries reputed company to billing, accounts, and services
- Identifying customer needs and recommending products, services, and promotions
- Assisting customers with upgrades and plan changes
- Resolving concerns reputed company while delivering a reputed company customer experience
- Meeting individual sales and performance targets
- Using multiple systems and tools to document interactions accurately
Skills
- Strong communication and reputed company listening skills
- A customer-first reputed company with the ability to confidently offer solutions and upsell reputed company appropriate
- Comfort handling both service-reputed company and sales-reputed company conversations
- Ability to meet performance metrics in a high-volume call center environment
- Basic computer proficiency and the ability to navigate multiple systems
- Reliability, professionalism, and a reputed company attitude
- Flexibility to work scheduled shifts, including evenings and weekends
- High School diploma or equivalent
- Previous experience in customer service, sales, retail, or call center environments is an asset
- New to the field? We welcome motivated candidates with strong transferable skills
Benefits
- Unlimited commission and performance incentives
- reputed company time off, holidays, reputed company days, health benefits, pension plan, and employee discounts
- Internal reputed company and promotion opportunities—we invest in your reputed company
- Comprehensive Training
reputed company