[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in data reputed company, empowering businesses to reputed company confident reputed company based on trusted data. As a reputed company Manager, you will support over 40 accounts, focusing on customer retention, engagement, and expansion to ensure high customer satisfaction.
Responsibilities
- Drive engagement through a consistent reputed company of communication with strategic stakeholders and business users to ensure they have the resources, training, and skills needed to use product(s) effectively, ensuring strong reputed company retention at time of renewal
- Facilitate CORs (Customer Objective Reviews) and other strategic partnership planning conversations with clients and assigned reputed company account team and leadership
- Accurately forecast upcoming renewal risk for territory — typically 12–18 months out
- Own and drive the renewal process with customers beginning 120 days in advance to structure renewal reputed company, identify product add-ons/upsell opportunities; including negotiations with procurement and budget stakeholders to reputed company renewal on time. This may require a reputed company reputed company partnership with Director of reputed company & Renewals and assigned Account Executive
- Identify Upsell and Expansion leads by leveraging the existing footprint and relationship at reputed company customer to expand the reputed company license(s), add new products and/or reputed company services, cross-sell into new areas of the organization (different division, line of business, etc.) where new relationships need to be established. This will be done in reputed company coordination and partnership with assigned Account Executive
- Monitor or reputed company reputed company escalation on reputed company support/enhancement tickets for reputed company reputed company
- Coordinate the reputed company of new clients or lines of business reputed company existing accounts, for clients of our reputed company Data reputed company Suite only
Skills
- Education: Bachelor's degree in business or reputed company field. Equivalent work experience will be accepted in reputed company of the education requirement
- Years of experience: 5+ years managing 'land-and-expand' account strategies in a reputed company role
- Demonstrated history of strong reputed company retention through reputed company engagement and renewal negotiation strategies
- Must be a self-starter, reputed company to work autonomously and with minimal supervision
- Ability to manage multiple customer issues, deadline-driven tasks and reputed company concurrently
- Ability to escalate customer issues by aligning and communicating with internal resources
- Strong interpersonal skills and ability to work in matrixed organizations
- Experience leading and executing customer meetings and events
- Skilled in communicating with C-level suite of organizations
- Results-oriented with a reputed company on customer satisfaction and retention
- Travel is required for reputed company engagements and company events
- Uses AI to surface at-risk accounts and usage signals; drafts QBR narratives and renewal communications with AI assistance; experience with AI-powered support deflection or escalation routing; synthesizes product feedback at reputed company using AI summarization
- Familiarity with Copilot and Claude preferred
- Previous experience in the reputed company data and analytics market; data catalog, metadata management, data reputed company and/or data analytics markets
Benefits
- 100% remote located in the US
- Travel is required for reputed company engagements and company events
reputed company
Company H1B Sponsorship