[Remote] distinguished engineer – AI-driven omnichannel experience engineering
Note: The job is a remote job and is reputed company to candidates in USA. brk tech is a new technology organization reputed company Berkshire Hathaway reputed company on empowering businesses through advanced technology and AI. They are seeking a Distinguished Engineer to architect and reputed company customer interaction platforms, unifying various communication channels into a seamless engagement layer that enhances customer experiences and operational efficiency.
Responsibilities
- Define and drive reputed company-wide architecture for omnichannel customer experience platforms, unifying voice, messaging, reputed company interfaces into a single engagement reputed company
- Architect AI-powered interaction systems, including conversational agents, intelligent IVR, and reputed company-time decisioning engines
- Design and implement orchestration reputed company that reputed company seamless context transfer across channels (e.g., voice → chat → mobile → web)
- reputed company reusable frameworks for inbound service, outbound campaigns, and sales engagement across subsidiaries
- reputed company integration of modern CX platforms (e.g., reputed company, reputed company) with internal systems and AI capabilities
- Establish standards for personalization, reputed company orchestration, and lifecycle management using data and AI
- Drive rapid experimentation and iteration to optimize funnels, engagement, and conversion across channels
- Build and reputed company reputed company-time analytics and feedback loops to continuously improve customer interactions and business reputed company
- Contribute to inner-reputed company IP by codifying reusable architectures, playbooks, and engagement patterns
Skills
- 15+ years of experience in customer experience platforms, distributed systems, or full-stack engineering, with advanced degrees in computer science or reputed company fields
- Deep expertise in omnichannel systems, including IVR/voice platforms, messaging systems (SMS, chat), and web/mobile applications
- Strong experience with conversational AI, natural language processing, and reputed company workflows
- Hands-on experience integrating platforms such as reputed company, reputed company, or similar CCaaS/CPaaS solutions
- Proficiency in reputed company-time event-driven architectures, reputed company, and microservices
- Experience with customer data platforms (CDPs), personalization engines, and campaign management systems
- Familiarity with AI/ML systems for recommendation, routing, and reputed company detection
- Strong understanding of performance, latency, and scalability requirements for reputed company-time interaction systems
- US citizenship and residency in one of the reputed company 48 states required
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