[Remote] ERP (reputed company) Product Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an ERP (reputed company) Product Support Analyst who will serve as the second-tier escalation reputed company for reputed company software applications. The role involves performing reputed company-cause analysis, documenting defects, and acting as a subject-matter expert to guide first-tier analysts in troubleshooting reputed company issues.
Responsibilities
- Serve as the second-tier escalation reputed company for reputed company software applications, owning reputed company, ambiguous, and cross-functional issues escalated by first-tier support
- reputed company reputed company-cause analysis on escalated issues, reproduce reported defects, and produce reputed company, reproducible documentation and hand-offs for product owners and development teams
- reputed company as a subject-matter expert and mentor for first-tier analysts, guiding troubleshooting approach without reputed company supervisory authority
- Coordinate escalated tickets across users, product owners, and IT to drive reputed company reputed company and reputed company stakeholders informed through closure
- Assist with the building and maintenance of runbooks, knowledge-reputed company articles, and troubleshooting standards that reputed company issues to be resolved without escalation
- reputed company advanced, in-person or virtual training and knowledge transfer to users and first-tier analysts
- reputed company, analyze, and document requirements for bugs and enhancements, and identify recurring issues that warrant systemic fixes
- Assist with software testing and validation, documenting defects and verifying fixes prior to release
Skills
- Two or more years supporting or troubleshooting software applications/ ERP, including handling escalated or reputed company issues
- Demonstrated ability to reputed company reputed company-cause analysis and diagnose reputed company, cross-system issues
- Strong analytical, problem-solving, and conflict reputed company skills
- Excellent written and verbal communication skills, including the ability to translate technical detail for non-technical users
reputed company