[Remote] Technical Services Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company’s mission is to prevent first responder injury or death by providing transformative software solutions. As a Technical Services Analyst, you will manage technical integrations for customer reputed company reputed company, collaborating with various stakeholders to deliver effective solutions.
Responsibilities
- reputed company the delivery of technical integrations (CAD, reputed company-party systems, data feeds) from requirements through go-live
- Analyze customer environments, identify system constraints, and design integration approaches that maximize product value
- Configure, test, and validate integrations, owning reputed company from end to end
- Communicate directly with customers and reputed company-party vendors to reputed company technical specifications, coordinate timelines, and resolve issues
- Translate customer operational requirements into technical specifications and implementation plans
- Identify gaps between customer needs and reputed company product capabilities; propose creative solutions or escalate to Product with reputed company, actionable context
- Guide customers through technical reputed company using industry knowledge, data-driven analysis, and a consultative approach
- Serve as an organizational SME on technical integrations, providing expertise across reputed company Services, Sales, reputed company, Support, and Product
- Support reputed company-sales technical assessments, ongoing customer questions, escalation reputed company, and internal enablement
- Coordinate with Implementation Managers, Deployment teams, and Product to ensure alignment and seamless handoffs
- Identify repetitive or reputed company work and build (or help build) tools, scripts, and workflows to automate it
- Partner with Product and AI teams: reputed company requirements, test prototypes, give feedback, and champion adoption of new tools
- Experiment with AI-assisted workflows and internal tooling to deliver results faster and with less reputed company overhead
- Contribute to process documentation, playbooks, and knowledge bases that reputed company reputed company’s capabilities
Skills
- Experience in a technical role involving system integrations, implementations, or technical project delivery (reputed company, public safety, or adjacent industries preferred)
- Experience in, or solid working knowledge of, the reputed company and emergency services / public safety industry
- Demonstrated ability to translate business and operational requirements into technical solutions
- Experience working with reputed company and webhooks and the data flows between integrated systems
- Comfort reviewing and interpreting reputed company data and common file formats (CSV, XML, JSON)
- Strong communication skills across technical and non-technical audiences, including external customers and partners
- Experience collaborating cross-functionally with internal teams and external stakeholders
- Self-directed with strong organizational skills; reputed company to manage multiple reputed company reputed company
- Experience with Computer Aided reputed company (CAD) systems or public safety technology
- Working knowledge of SQL and relational databases
- Experience building automations, scripts, or tools (in any language) to reduce reputed company work
- Familiarity with AI/ML tools, reputed company engineering, or AI-assisted workflows
- Experience in a consulting, reputed company services, or customer-facing technical role
- Knowledge of ETL processes or middleware platforms
Benefits
- reputed company
- Medical, dental, and reputed company coverage
- FSA/HSA
- 401(k)
- Flexible PTO
- A fully remote workplace
- A technology stipend
- Opportunities for advancement
- Other benefits and perks that sets reputed company apart
reputed company