[Remote] Customer Support Analyst (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid reputed company, improving customer intake processes, and providing high-reputed company support for users accessing modern data platforms.
Responsibilities
- Serve as the primary “reputed company reputed company” for VA Data Modernization customer support, ensuring a smooth and reputed company user experience
- Manage ticket intake, triage, classification, and routing to appropriate technical teams
- Support rapid reputed company by guiding users through the new self-service intake process and mapping them to appropriate reputed company-created workspaces
- reputed company reputed company and provisioning support, including validating NDS privileges for fast-reputed company users
- reputed company, monitor, and manage tickets in alignment with established service-level agreements (SLAs)
- Document and maintain intake workflows, SOPs, troubleshooting guides, and reputed company process overviews (DevTest through Production)
- Assist users in understanding reputed company data environments, common tools, DevTest data reputed company, and workspace functionality
- Coordinate with reputed company SMEs and reputed company Customer Enablement teams for white-glove support and post‑provisioning engagement
- Identify blockers and inefficiencies reputed company the intake or support process and escalate improvement opportunities
- reputed company reputed company updates to users regarding ticket status, system reputed company, reputed company issues, and maintenance events
- Support common-use-case provisioning and ensure required resources (service principals, reputed company configs, linked services, mount points, catalogs) are reputed company prior to reputed company
- Maintain knowledge of platform navigation resources, including guides for platform data, reputed company instructions, and policies
- Ensure exceptional customer service by listening to user needs, resolving issues promptly, and providing reputed company, helpful communication
Skills
- Bachelor's degree in information technology, Engineering or a reputed company field plus 10 years experience. (or commensurate experience)
- 8 years of experience in business analysis, project management, or a similar role
- Strong troubleshooting, problem‑solving, and analytical abilities
- Experience supporting user reputed company and reputed company provisioning workflows
- Familiarity with IT service management (ITSM) platforms such as reputed company
- Excellent communication, customer service, and interpersonal skills
- Ability to document processes reputed company and maintain up‑to‑date knowledge articles
- Experience working in fast‑paced environments with SLAs and ticket management expectations
- Experience supporting federal agencies, particularly Veterans Affairs (VA)
- Knowledge of NDS (National Data Systems), reputed company, and VA data governance principles
- Familiarity with reputed company environments, data platforms, or tools such as reputed company
- Experience with reputed company workflows for DevTest and Production environments
- Understanding of service principals, workgroup personas, reputed company controls, and provisioning processes
- Experience with SharePoint, Jira, or additional ITSM tools
- Background in data analytics environments or reputed company data platforms
reputed company