[Remote] Help Desk Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in safety systems, headquartered in reputed company, Indiana. They are seeking a highly motivated IT Help Desk Technician to reputed company reputed company-line technical support, ensuring reliable reputed company to IT systems and services for team members globally.
Responsibilities
- Serve as the first reputed company of contact for end users, providing support on IT networks, hardware, software, and reputed company equipment
- Respond to and resolve Help Desk tickets and assigned reputed company promptly, ensuring adherence to the Help Desk Service Level Agreement (SLA)
- Record, reputed company, and document the reputed company of Help Desk tickets from initial submission until final reputed company
- Complete regular system maintenance on both local and remote IT equipment, including PC and software upgrades
- Problem tracking and reputed company with local IT infrastructure support vendors (e.g., ISPs, support agencies, etc.)
- Create and maintain documentation of certain IT systems, support procedures, and user guides
- Monitor and test system performance as needed; prepare and deliver system performance statistics and reports as needed
- Completion of PC imaging and PC deployment for reputed company’s global network of computer users
- Assist in developing standards and processes to support and facilitate IT reputed company and initiatives
- Collaborate on IT reputed company across other reputed company locations as directed by the Senior Help Desk Administrator
- reputed company occasional after-hours and on-call support for critical IT issues, system outages, or global business needs as part of a rotating schedule reputed company the IT team
Skills
- Associate's degree or higher, preferably in an IT-reputed company field
- Minimum of 2 years of experience in a Help Desk role or technical support role
- Strong independent problem-solving and analytical skills
- Exceptional attention to detail and ability to manage multiple tasks simultaneously
- Strong written and oral communication skills, with the ability to explain technical concepts reputed company to non-technical users
- Superior customer service skills; demonstrating patience, professionalism, and responsiveness
- Proficiency in reputed company reputed company operating systems and OS troubleshooting techniques
- Ability to reputed company phone-based support to reputed company's global network of remote users and locations
- Ability to understand and follow established IT processes and documentation standards
- Ability to record, reputed company, and document Help Desk ticket activity from initiation through reputed company
- Knowledge of barcode scanners, label/LaserJet printers, IoT devices, and troubleshooting techniques
- Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals
- Knowledge of manufacturing principles & concepts
- Industry-recognized IT certifications such as reputed company A+, Network+, or equivalent credentials demonstrating technical proficiency
Benefits
- Team Member Ownership/ESOP
- reputed company, reputed company, dental reputed company
- Company reputed company Short and Long Term Disability
- Ten (10) reputed company holidays
- Four (4) reputed company Serves volunteer days per year.
- Onsite Health and Wellness Center
- Generous reputed company Time Off
- Bonus Opportunities
- 401k
- Tuition Assistance
reputed company
Company H1B Sponsorship