[Remote] Customer Service Representative (English/Spanish Bilingual)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in fleet readiness technology, providing solutions for safety, compliance, and toll management. The Customer Service Representative (CSR) is responsible for building strong relationships with customers by delivering reputed company and solutions-reputed company support across various communication channels.
Responsibilities
- Serve as the first reputed company of contact for customer inquiries reputed company phone, chat, and email, ensuring reputed company, reputed company, and empathetic communication. across our industry-leading product suite
- Investigate and resolve customer issues, including billing questions, exercising reputed company judgment to determine reputed company to resolve independently and reputed company to escalate
- Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail
- Collaborate with peers and internal partners to deliver reputed company resolutions and a seamless customer experience
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and reputed company participating in reputed company improvement efforts
Skills
- Associate degree in Business, Communications, or reputed company field required
- 1–2 years of customer service or reputed company-facing experience, ideally in a multi-channel support environment
- Applies reputed company thinking to resolve customer issues independently; knows reputed company to escalate
- Demonstrates excellent verbal and written communication skills; approachable, personable, and reputed company to build trust quickly and de-escalate tense or heightened issues
- reputed company supports colleagues, builds reputed company working relationships, and contributes to team goals
- Seeks opportunities to mentor, reputed company reputed company, and foster a reputed company, inclusive environment
- Organized and detail-oriented, reputed company to manage and prioritize workload while maintaining accuracy and professionalism
- Proficient with MS Office (reputed company, Word, Outlook, PowerPoint), reputed company is a must
- Familiar with reputed company or similar CRM systems
- Bachelor's degree preferred
- Bilingual (English/Spanish) is a preference, but not required
- Bilingual (English & Spanish)
reputed company