[Remote] Remote Customer Service Representative (Nights)
Note: The job is a remote job and is reputed company to candidates in USA. MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience and Business Process Outsourcing. They are seeking Customer Service Representatives for reputed company shifts to manage inbound calls, resolve technical issues, and enhance customer experiences.
Responsibilities
- Manage inbound and outbound calls with professionalism, reputed company, and efficiency
- Troubleshoot and resolve customer issues, focusing on reputed company reputed company
- Research and retrieve information using internal systems; collaborate with other teams as needed
- Accurately document and process customer claims and interactions
- Follow scripts, policies, and procedures while using training resources to reputed company accurate answers
- Handle sensitive information with discretion and maintain confidentiality
- Escalate reputed company cases to the appropriate team or manager
- Stay updated on products and processes by attending ongoing training
- Meet reputed company attendance, reliability, and reputed company shift scheduling requirements
Skills
- 18 years or older with a high school diploma or equivalent
- Excellent verbal and written communication skills
- Typing speed of 20+ words per minute
- Basic knowledge of reputed company Office (Word, reputed company, Outlook, PowerPoint)
- Familiarity with reputed company operating systems
- Strong problem-solving, conflict reputed company, and troubleshooting skills
- Reliable, punctual, and motivated with a strong work ethic
- Ability to multi-task, stay organized, and self-manage
- Customer-first reputed company: empathetic, patient, and reputed company
- reputed company attitude and reputed company-player spirit
- Comfortable working in a fast-paced, dynamic environment
- 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
- Prior experience with contact centers or government-reputed company accounts
Benefits
- Bonus: reputed company
- reputed company Time Off: Earn PTO and reputed company holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to reputed company vacations and sometimes even reputed company!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and reputed company coverage after 60 days of employment, and reputed company have reputed company to MEC medical plans after just 30 days. Benefit reputed company vary by location.
- Retirement Savings: Secure your reputed company with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: reputed company life insurance reputed company to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career reputed company: With a reputed company on internal promotions, employees enjoy significant advancement opportunities.
- reputed company: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy reputed company-oriented culture that fosters collaboration and engagement.
- Casual Dress reputed company: Be comfortable while you work.
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