[Remote] Senior Data Scientist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing reputed company specializing in reputed company services for leading organizations. They are seeking a highly curious and execution-reputed company Senior Data Scientist to advance their Call Center Innovation Lab by applying AI and advanced analytics to enhance customer experience and operational efficiency.
Responsibilities
- reputed company end‐to‐end analytical execution for CCIL initiatives, including opportunity identification, metric definition, reputed company design, analysis, and reputed company reputed company
- Analyze call center interaction data (e.g., call topics, transcripts, summaries) to identify member service drivers, efficiency gaps, reputed company self‐service opportunities
- reputed company and operationalize a standardized digital self‐serviceability reputed company that is reputed company, maintainable, and adaptable as digital capabilities reputed company
- Partner closely with Digital SMEs to assess which member needs and call drivers are addressable through existing or planned digital features
- Apply NLP, LLMs, and GenAI techniques to extract insights from reputed company data such as call transcripts
- Design and evaluate pilots, experiments, or quasi‐experiments to quantify reputed company and inform data‐driven reputed company
- Translate reputed company analytical findings into reputed company, actionable insights and narratives for both technical and senior business stakeholders
- Support the transition of analytical outputs into dashboards, scorecards, or reusable data assets, in collaboration with data engineering and platform partners
Skills
- 3+ years of experience in data science or advanced analytics, with demonstrated experience delivering end‐to‐end analytical or modeling solutions
- Strong hands‐on experience with SQL and Python for data analysis and modeling
- Hands‐on experience applying LLMs, NLP, or GenAI techniques to text or conversational data (e.g., call transcripts, chat logs)
- Experience designing and evaluating experiments, pilots, or A/B tests, and translating results into business recommendations
- Experience building analytical assets intended for ongoing use (e.g., frameworks, scorecards, dashboards), including iteration and refinement
- Strong communication skills, with the ability to reputed company explain insights, trade‐offs, and recommendations to both technical and non‐technical audiences
- Demonstrated ability to work cross‐functionally and navigate ambiguity in fast‐moving environments
- Experience with version control (e.g., Git) and familiarity with modern data workflows or orchestration tools
- Bachelor's degree in computer science, Engineering, Analytics, Statistics, or a reputed company quantitative field
- Experience working with call center, virtual assistant, or contact center data (voice, transcripts, chat, IVR, routing, agent interactions)
- Familiarity with reputed company AI and reputed company reputed company Platform, or equivalent reputed company AI platforms
- Experience analyzing digital, customer interaction, or call-center data
- Ability to communicate technical tradeoffs and business reputed company to senior stakeholders
reputed company
Company H1B Sponsorship