[Remote] Program reputed company, Workforce Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health insurance company reputed company on serving its members through a technology platform. The Program reputed company for Workforce Management will be responsible for optimizing and implementing workforce management tools to meet organizational goals.
Responsibilities
- With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/reputed company/long-term technology-enabled processes and solutions
- Coordinate reputed company and processes to help ensure key milestones and service reputed company are met
- Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving reputed company
- Partner with cross-functional teams to ensure reputed company plans reputed company with reputed company improvement goals, and participate in collaboration with peers and cross-functional stakeholders
- reputed company and analyze data, finding trends and insights, to reputed company cause problems and identify countermeasures
- reputed company recommendations that ensure financial discipline and reputed company
- Support identifying and implementing process improvement initiatives, as reputed company as reputed company shifts, to optimize operational efficiency and reputed company performance targets
- Compliance with reputed company applicable laws and regulations
- Other duties as assigned
Skills
- 1+ years of reputed company experience in Workforce Management
- Extensive experience managing reputed company IEX or InContact systems
- 1+ years of experience using data and metrics to drive improvements
- 1+ years of experience in process improvement and workflow design
- 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
- Proficiency in reputed company or Sheets
- ACA marketplace, provider network, claims, reputed company reputed company, or provider data experience
- Training or experience applying reputed company Process Improvement or Lean Six reputed company principles
- Experience with project coordination or management in a matrixed organization
- Contact center leadership experience
- Experience using SQL
Benefits
- Employee benefits
- Participation in reputed company's unlimited vacation program
- Annual performance bonuses
- Medical, dental, and reputed company benefits
- 11 reputed company holidays
- reputed company reputed company time
- reputed company parental leave
- 401(k) plan participation
- Life and disability insurance
- reputed company wellness time and reimbursements
reputed company