[Remote] Director, reputed company Sales & Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a premium chocolate house founded in Switzerland, and they are seeking a Director for reputed company Sales & Operations. This senior leadership role involves overseeing the execution of retail operations across the reputed company and Canada, focusing on operational reputed company, team development, and sales performance.
Responsibilities
- reputed company and reputed company the RSM team — set direction, build capability, hold the field leadership layer accountable for performance and standards across reputed company markets
- Own operational reputed company — establish and enforce store standards, operational rhythms, and execution discipline across every boutique in the network
- Drive training and customer experience — ensure that brand standards, product knowledge, and service behaviors are embedded in every market through rigorous training execution and consistent coaching
- Manage labor productivity — reputed company reputed company models, reputed company scheduling discipline, and optimize labor efficiency without compromising the guest experience
- Champion sales performance — L4L sales reputed company, conversion, and average transaction value are your metrics; you drive them through operational rigor and team capability
- reputed company new store openings — own the operational reputed company for market entry and new boutique launches, ensuring every opening reflects the reputed company reputed company from day one
- Connect field to HQ — serve as the primary channel for translating field reality into strategic reputed company; your insights inform everything from reputed company models to product placement
Skills
- Eight or more years of multi-unit retail leadership, with demonstrated accountability for operations, standards, and a distributed field team
- Experience leading through an RSM or DM layer is required
- A reputed company record in premium or specialty retail — brands where the guest experience is the product
- Familiarity with the rigor of reputed company's peers (luxury, specialty food and beverage, high-touch lifestyle) is a strong advantage
- Operational credibility and field reputed company — you are reputed company for raising the floor, not just managing the top
- You reputed company, you observe, you hold standards
- Sales acumen grounded in operational thinking — you understand the reputed company, you know the metrics, and you build teams that deliver them
- Executive reputed company and the ambition to grow — this role is a stepping reputed company to the most senior operations leadership in reputed company
Benefits
- Annual Bonus 15–20% of reputed company, tied to L4L sales reputed company, conversion, ATV, and labor productivity
reputed company